Position Purpose & Summary

Provide memorable guest experience to club members and hotel guests providing exceptional pool side service. Offer complete knowledge of service standards and menu offerings while maintaining high level of customer service.

Essential Functions:

• Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
• Arrive to work in clean, wrinkle free uniform, well groomed and prepared for shift maintaining a professional appearance.
• Take the initiative to greet guest in warm and friendly manner.
• Provide detailed and thorough knowledge of culinary and beverage items.
• Upsell premium offerings and add on's to enhance guest experience.
• Complete required and suggested training to achieve maximum knowledge.
• Provide thoughtful and complete product suggestions.
• Maintain service in assigned section/on pool deck as determined by supervisor.
• Ensures that all orders are recorded and entered in point-of-sale system accurately and in a timely manner.
• Secures and processes payment quickly and accurately capturing all guests and member signatures on checks.
• Ensures that all food and beverage orders are delivered correctly and promptly.
• Provides all needed condiments, dining utensils, garnishes and any other requests from member or guest.
• Follow all safety and sanitation policies when handling food and beverages.
• Prepare all alcoholic and non-alcoholic beverages following preparation methods and recipe cards to ensure consistency and quality.
• Clear tables during service using proper sanitation methods. Keeping work area clean and organized throughout shift.
• Complete cleaning and stocking duties thoroughly and as assigned.
• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the Recreational Center Snack Bar and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in kitchen and Snack Bar.
• Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
• Preps all condiments, salad dressings, portioned proteins, and snack packs. Labeling all items correctly with proper date.
• Have full knowledge of any drink or food specials or any current promotions.
• Washes all dirty trays, baskets or used kitchen utensils.
• Keep the Snack bar supervisor informed about any serious issues.
• Create and maintain cash reports at the end of each day.
• Understands functions of departments across resort property.
• Articulates location of departments and services when required.
• Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills:
  • Possess basic math skills.
  • Basic knowledge of food presentation, preparation, and handling.
  • Customer Service skills.
  • Requires ability to communicate and record information in writing.
  • Requires basic computer skills.

• Formal Education and Job-Related Experience:
  • High School diploma or GED equivalent
  • Food and beverage experience
  • Must be 18 years old or older
  • Minimum 6 months experience in the serving industry.

• License, Registration, and/or Certification Required:
  • Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

• Communications:
  • Daily - Verbal and Written
  • Weekly - Verbal and Written
  • Occasionally - Participate in one-on-one coaching sessions.
• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.