ESSENTIAL FUNCTIONS:

• Develop and maintain expert level knowledge of company products and services, sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
• Expert in all trainings and certifications offered by the clients in your area of support
• Actively participates in advisory councils for manufacturer peer groups
• Responsible for the laboratory and demonstration environments for the solutions supported
• Large contributor to product development, advancement, and management of product life-cycle
• Takes on the most complex projects offered by Marco, including projects with customization, diverse and complex duties, and projects that require one-off individual solution support.
• Sell Software solutions and services at established profit goals including prospecting, telemarketing/cold calling and lead follow-up.
• Conduct effective sales presentations and demonstration of Software Solutions products and services.
• Promote cross selling opportunities with other sales divisions, inside sales and other sales support personnel.
• Interface with Sales Representatives to develop solutions for improving customer business processes.
• Conduct new product evaluations and client facing needs analysis to understand solution requirements and develop strategic plan for implementation.
• Engineer the design, installation, support and maintenance of software solutions to completion.
• Design, integrate and maintain network services and protocols.
• Provide post installation customer service and support.
• Prepare proposals, solution recommendation documents and Statements of Work (SOWs).
• Provide on-site client software/hardware training.
• Ensure strong, effective market share of the software solutions products and services by maintaining technical competencies and certifications and attending product training and continuing education.
• Support Marco’s commitment to total customer satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.
• Provide sales consultation, design and support to Enterprise Sales Representatives including troubleshooting, conducting research, testing equipment and validating functionality
• Provide customized programming and training to the end users of production print equipment.
• Assist in generating sales leads for Enterprise Sales Representatives.
• Create and maintain training tools and materials to facilitate effective training and support.
• Research and attend necessary self-development raining to remain up-to-date with new and existing products and maintain expert status.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis.
• Upkeep demo equipment and solutions centers.
• Accurately maintain documentation and comply with administrative procedures in a timely basis.

EDUCATION AND EXPERIENCE:

• Associate’s degree and six years of relevant experience; or equivalent combination of education and experience.

LICENSES AND CERTIFICATIONS:

• Valid Driver’s License, proof of personal insurance and an acceptable driving record.
• Cisco Certified Internetwork Expert (CCIE) certification required.

REQUIRED SKILLS:

• Possess advanced knowledge of network topology and concepts, Server/OS platforms and applications, Virtualized Environments, scanning, OCR and other document management technologies.
• Possess a strong understanding of legacy and current database and printing technology.
• Proficiency with business collaboration tools such as MS Office applications, Visio, MS Project and company and client specific programs.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Excellent organizational and time/task management skills .
• Ability to cultivate positive working relationships with customers and coworkers.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values .
• Self-starter with the ability to perform with little or no supervision.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

TRAVEL:

• Frequent travel is required via automobile and airplane, occasionally requires overnight stays and includes travel to different client locations.

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  all benefits are dependent on employment status