Principal Program Manager, Operations Engineering

Full Time
Westford, MA 01886
$126,900 - $210,000 a year
Posted
Job description
Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
  • We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
  • We are the leader in science-based technology which elevates the standard of care for consumers.
  • We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
  • We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
  • We put our people first and believe personal development drives business development.
  • We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.
At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

Job Summary
Responsible for leading product and process transition programs to improve quality and costs. Responsible for supervision of cross-functional teams and engineering projects. Responsible for program planning & scheduling, resource management, program budget, project metrics, and continuous improvement initiatives related to internal, contract and refurbished manufacturing. Ownership of all aspects of the program including, but not limited to process/production documentation, risk management, resource management and executive reporting. Strengthen operational excellence through appropriate stewardship of resources.

Essential Duties and Responsibilities
  • Lead projects, from product concept to retirement, ensuring required resources are applied to achieve objectives in the areas of on-time delivery, features, cost (on-budget), and quality.
  • Lead projects in post-commercialization phase, with a focus on product sustenance, quality improvement, and productivity improvement.
  • Develop and maintain status reporting for the product/process transitions including performance analysis.
  • Establish and lead a cross-functional team from R&D, Regulatory, Quality, Finance, Operations through the operations process lifecycle phases. Plan, track, and publish status of required project deliverables.
  • Establish and drive the creation of Product build and test documentation by partnering with quality and external partners and OEMs to enable distribution of technology/ products through Cynosure.
  • Create and evaluate options with data and present recommendations to executive leadership.
  • Project cost and resource tracking; Product cost tracking.
  • Responsible for creating and presenting Executive updates.
  • Educate and mentor the Supply Chain and broader organization on program management.
  • Track and report any product changes/revisions and drive the changes through the ECO process.
  • Assure compliance with worldwide regional registration requirements.
  • Experience developing medical devices in an ISO and FDA regulated environment.
  • Lead project teams with a high level of urgency, driving alignment and decisions cross-functionally across the organization.
  • Supports design for manufacturability/assembly/test.
  • Act as a change management leader / influencer to mature process and ensure new processes and procedures are appropriately understood and adopted within the organization.
  • Build, lead, develop and coach a high performing team culture with clear responsibilities, empowerment, performance management engagement, and recognition for exceptional performance.
  • Ensure compliance and quality with all regulatory matters and quality targets established to meet or exceed customer expectations.
  • Knows, understands, communicates and facilitates a safe work culture, ensuring compliance with all company safety/environmental and housekeeping policies.
  • Optimize manufacturing processes and productivity by leveraging production data.
  • Enhance KPI weekly reporting and overall governance with bi-weekly KPI updates to the CEO.
  • implement root cause and corrective actions as necessary to ensure successful manufacturing.
  • Analyze and improve operations (mfg, service, remanufacturing) processes as needed to track improvement processes.
  • Drive cross-functional innovation and best practice sharing including with contract manufacturer.
  • Develop and implement strategies to deliver consistent manufacturing and remanufacturing delivery, identifying gaps and developing solutions.
  • Lead cross-functional initiatives including procurement, planning, finance, engineering, etc
  • Behavioral and Interpersonal:
  • Proven experience as a Program Manager/Leader bringing programs from concept to launch on time and on schedule.
  • Strong leadership skills and cooperative positive attitude is a must.
  • Extremely results driven.
  • Excellent organizational and planning skills. Proven ability to multi-task.
  • Uses independent judgment to anticipate and assess project/ technical risks, develops risk mitigations, and drives resolution.
  • Proven experience developing processes that improve efficiency, quality, and cost of operations and logistics.
  • Experience leading complex, multidisciplinary capital equipment and six sigma/lean projects.
  • Proven experience serving as an ambassador internally and externally.
  • Confident, with ability to influence at all levels in an organization, excellent negotiation and collaboration skills.
  • Excellent interpersonal & communication skills, both written & verbal; strong presentation skills.
  • Supervisory Responsibility for Cross functional teams
  • Sphere of Influence:
  • Ability to influence key organizational personnel with and without direct reporting responsibility.
  • Lead projects throughout the entire organization ensuring required resources are applied to achieve objectives in the areas of both on-time delivery, product cost, and quality.
  • Lead project teams with a high level of urgency and drive alignment and decisions cross-functionally across the organization.
  • Establish and lead a team to track and publish status of required project deliverables.
  • Track and report any product changes/revisions and drive the changes through the ECO process.
  • Assure compliance with worldwide regional registration requirements.
  • Project cost tracking; Product cost tracking.
  • Responsible for creating and presenting Executive updates.
  • Embody and live our company Values.
Qualifications

Education
  • Bachelor’s degree required
  • Master’s degree preferred
Specific Area of Study: Mechanical, Industrial or Electrical Engineering

Experience
  • 12+ years relevant experience
Skills
  • Broad experience in Engineering program and process management with a track record of successful product launch/transition at OEM or CM
  • Technical electromechanical knowledge with engineering skills
  • Strong communication, human relations, and safety awareness skills are essential.
  • Experience leading an organization of professionals.
  • Experience manufacturing medical devices in an ISO and FDA regulated environment.
  • Strong experience with MS project (or equivalent), PLM tools and familiarity with ERP systems.
  • Experience with development of capital energy-based equipment is a plus.
  • Experience with sterile disposable medical devices, is a plus.
  • Demonstrated cross-functional team leadership and interdepartmental collaboration.
  • Familiar with FDA/QSR, ISO/MDR and applicable industry standards.
  • Familiar with DOE, DFM, LEAN and Design for 6 Sigma techniques is a plus.
  • Proven experience as a Project Manager/Leader bringing products from concept to launch on time and on schedule.
  • Strong leadership skills and cooperative positive attitude is a must.
  • Extremely results driven.
  • Effective problem solving and root cause corrective action.
  • Time management
  • Inspirational leadership
  • Coaching and development of others
  • Foresees problems rather than simply reacting to them.
  • Excellent organizational and planning skills. Proven ability to multi-task.
  • Uses independent judgment to assess project/ technical risks and determine the means to overcome technical problems.
  • Proven experience developing processes that improve efficiency, quality and cost of product development.
  • Experience working on multidisciplinary projects of a complexity similar to the assigned project.
  • Confident, with ability to influence at all levels in an organization, excellent negotiation and collaboration skills.
  • Excellent interpersonal & communication skills, both written & verbal; strong presentation skills.
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran

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