JOB DESCRIPTION

TNHA is an Equal Opportunity Employer and complies with the Native American Housing Assistance and Self-Determination Act in giving preference in employment and training opportunities to qualified Alaska Native and American Indian candidates.

Job Title: Program Specialist I - Rentals Division: Housing Services

Reports to: Housing Services Manager Supervises: Non-Supervisory

Classification: Regular Date Revised: September 21, 2018

Safety Sensitive: No FLSA/AWHA Status: Non-Exempt

Work Schedule: Full-Time Occupational Code: 43-9199 Salary: $30.83/hourly

Job Summary:

Under the general supervision of the Housing Services Manager, acts as Application Intake Program Specialist: receives Program applications and recertification documentation, communicates with applicants, gathers appropriate backup documentation until application is complete, inputs information into database, follows program guidelines, policies and procedures. Cross trains with Program Specialists. Performs confidential support including, but not limited to: typing and filing, greeting clients and visitors, making appointments and referrals, preparing mailings, answering telephones, and accepting service requests. Performs other duties as assigned.

Essential Duties and Responsibilities:

• Greets and refers clients and visitors, maintains and files visitor logs and staff logs.
• Receives and date stamp program applications, verifies completeness, communicates with applicants, gathers and organizes supplemental documents.
• Answers Occupancy inquiries: telephone, makes referrals, takes messages, and appropriately directs incoming calls.
• Maintains tenant application waiting lists and unit files.
• Assists with Housing Inspections, Recertifications, and service requests as needed.
• Prepares mailings: printing, stuffing, addressing envelops, postage.
• Types and/or reproduces reports, forms, correspondence, and other material as generated by agency staff. Proofreads all work for accuracy and neatness.
• Duplicates, collates, and prepares for mailing agency reports, lists, correspondence, grants, etc.
• Maintains complete confidentiality of all information obtained through professional and client interactions.
• Maintains acceptable level of administrative office appearance, including TNHA conference room and main sitting areas; ensures professional and neat appearance.
• Perform other duties as assigned.

Knowledge, Skills and Qualifications:

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements, work environment, physical demands, and preferences listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of business English, punctuation, arithmetic, and spelling; modern office practices and procedures; recordkeeping methods, practices, and procedures.
• Knowledge of agency regulations and policies.
• Ability to work independently and to carry out assignments to completion with minimum instructions; adhere to prescribed routines and practices; maintain records; and to uphold and maintain accuracy.
• Ability to cooperatively and courteously work well with others, and to assist the public in a friendly professional manner.
• Basic skill in the application of modern office techniques and practices and the use and care of office machines and equipment.
• Ability to type 50 wpm and pass a typing test.

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• High school graduate, general equivalency diploma (G.E.D.) or the equivalent.
• One (1) year of clerical work experience.
• Two (2) years of work experience with a PC using common software applications and general office equipment.
• Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
• Valid Alaska Driver’s License that meets TNHA insurance criteria.

Preferred:

• American Indian/Alaskan Native (member of federally recognized tribe)
• Inupiat speaking