We are currently seeking a regional Project Specialist (Project Manager) within the Global Parts & Services organization to manage replacement parts orders as well as work with our customer base in quote development and order execution. The Project Specialist reports to the Regional Manager and is responsible for the management of customer replacement parts orders across all products within the B&W replacement parts portfolio. The Project Specialist may also coordinate and work with our Field Service offices in support of customer requests for parts or field managed contracts.

The Project Specialist will manage parts orders including B&W traditional boiler parts, B&W environmental parts, Diamond sootblower parts, ASH parts and B&W Preciptech parts. The Project Specialist will work closely with customers as well the Field Service district offices, B&W inside and outside sales, the B&W Customer Services Representatives, and the Product Support Group in proposal development and order execution. The Project Specialist serves as the primary customer contact for both quotes and orders.

Responsibilities:

• Verify Sales Order is per customer PO and agrees with quote (i.e. lead time, quantities, price and progress payments if applicable).
• Manage customer orders ensuring accuracy and on time delivery within projected costs.
• Work with the Field Service district offices to coordinate parts orders, field managed contracts and technical support as needed in support of our customer base.
• Ensure all pertinent contract correspondence and documents including the creation of CI sheets, per Global Parts guidelines, are loaded into PLM.
• Manage the complete portfolio of B&W product orders including boiler, environmental, sootblower, ash handling, and precipitator parts.
• Manage activities with other B&W departments in pursuit of quality service to customers. This may include but not limited to direct involvement with Sales, Sales Reps, Field Service, Customer Relations, Estimating, Purchasing, Graphics Engineering, Design Engineering, Legal, Manufacturing, Quality Assurance, and B&W Construction. Activities may include schedules, prices and quality issues.
• Responsible for contractual and financial commitments related to customer orders in support of Global Parts financial goals.
• Resolves customer technical and quality issues, associated with orders. May initiate Authorization for Return of Material, corrective cost order approval/resolution, over/under shipments and negotiate settlements as required.
• Responsible for financial decisions based on company policies such as Global Parts pricing policy, returned material, credits, discounts, etc. May involve the Regional Manager depending on the current customer relations or dollar amount of the issue.
• Work with the Product Support Group to develop complex quotes that are responsive, competitive, complete and consistent within Global Parts pricing policy guidelines.
• Develops and manages Priority 1 & 2 quotes and orders directly for expedited customer response.
• Assist in developing alternate technical and commercial strategies in support of sales, marketing and product development.
• Assist in developing and/or giving Product/Proposal presentations to customers.
• Visits customers to gather information for proposal development and build customer relations.
• Visits B&W shops or vendor facilities per contract requirements or as needed to execute the contract.
• Participates in quarterly contract reviews to update management on project financial status.

• Technical degree or technical knowledge normally associated with an Technical degree in addition to a strong commercial background.
• Knowledge of the scope of supply, engineering requirements, manufacturing processes and sublet requirements of the B&W replacement parts portfolio.
• Project Management, marketing, sales, or strategic planning experience.
• Successful problem solving, conflict management and customers relations skills.
• Excellent organizational and communication skills, technical reading & writing skills.
• Approximate travel time 10%.

Preferred Knowledge/Skills, Education and Experience

• Knowledge of PLM, Visibility, Data Warehouse, Oracle and Global Parts processes.
• 5 years with a degree in Engineering, Technology or Business Administration or 7 – 10 years of related business experience.

Knowledge of B&W Technical Standards.