Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the State Hospital System (SHS) may be just the place for you! The SHS is comprised of nine psychiatric hospitals located throughout the state, and one youth residential psychiatric center in Waco. The SHS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. The hospitals provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan.

Under the direction of the Switchboard Program Supervisor, places, answers and transfers local and long-distance calls. Keeps records and performs clerical duties that are necessary to PBX. Update on-call schedules. Handle all unusual occurrences such as fire alarms, maintenance problems and all emergency calls. Make after 5pm and weekend money deposits, Provide liaison service for language interpreters and consumers. Issue and signal portable pagers, cellular pagers and cellular telephones. Schedule vehicles and distribute keys to state vehicles for the Wichita Falls Campus. Actively participate in the disaster response and recovery or (COOP) Continuity of Operations activation. Provide coverage for the Wichita Falls switchboard for call-ins, vacations, holidays, etc. as required.
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

1. Operates the PBX equipment skillfully, answers the phones promptly and courteously. (50%)

2. Keeps records and performs clerical duties that are necessary to the PBX functions. (5%)

3. Updates all on call schedules with correct contact information. (5%)

4. Handle all unusual occurrences, fire alarms, maintenance problems, and all emergency calls.

5.Make after 5pm and week-end money deposits, using numbered envelopes and enters all information into the proper log. (5%)

6. Provide liaison service for language interpreters and consumers. (5%)

7. Issue and signal portable pagers and cellular telephones. (10%)

8. Provide master key service. (5%)


This position serves as the receptionist/hospital operator. This is shift work. Your duty assignment will be to cover any shift, at any time, including Nights, Weekends, Holidays. Punctuality and Reliability are essential to the operation of the switchboard.

Essential Job Functions:
Operates the PBX equipment skillfully, answers the phones promptly and courteously. (50%)
2. Keeps records and performs clerical duties that are necessary to the PBX functions. (10%)
3. Updates all on call schedules with correct contact information. (5%)
4. Handle all unusual occurrences, fire alarms, maintenance problems, and all emergency calls. (10%)
5. Make after 5pm and week-end money deposits, using numbered envelopes and enters all information into the proper log. (5%)
6. Provide liaison service for language interpreters and consumers. (5%)
7. Issue and signal portable pagers and cellular telephones. (10%)
8. Provide master key service. (5%)


****This position serves as the receptionist/hospital operator. This is shift work. You must be able to cover any shift, at any time, including Nights, Weekends, Holidays. Punctuality and Reliability are essential to the operation of the switchboard. *****

Knowledge Skills Abilities:
3 years minimum full-time work experience in a call center environment.

Must be able to work independently and with limited supervision.

Candidate must be able to effectively and efficiently handle multiple responsibilities.

Candidate must possess multi-tasking ability and ability to handle stressful situations, while remaining calm and focused on the task at hand. Candidate must be able to demonstrate clear, concise, effective verbal and written communication skills.

THIS POSITION IS REQUIRED TO WORK A SET SCHEDULE THAT INCLUDES OVERNIGHT SHIFT, DAY SHIFT, MIDDLE SHIFT, WEEKENDS AND HOLIDAYS. IT MUST BE NOTATED ON THE APPLICATION THAT YOU ARE WILLING TO WORK HOURS OTHER THAN 8A-5P.

Registration or Licensure Requirements:
Must possess a VALID and CLEAR State Driver's license. Driver's license number must be noted on the application in the correct space.

Initial Selection Criteria:
Applicant must possess a high school diploma.

It must be notated on the application from what institution you received your High School diploma or GED.

Applicant must have a verifiable working history of at least 3 years’ experience in providing general clerical support or other service-oriented positions that involved patients and/or families. Verifiable means that all past supervisor information is filled out completely with names and contact numbers. Fields must not be left blank.

You must also indicate that you are willing to work hours other than 8-5 and that you are willing to work weekends.

Additional Information:
This position must be able to work any shift, (0700-1500, 1500-2300, 2300-0700) with little to no notice. THIS WILL INCLUDE WEEKENDS, AND HOLIDAYS. APPLICANT MUST BE ABLE TO WORK BACK-TO-BACK SHIFTS WHEN REQUIRED. Flexibility and reliability are essential.


Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, and HHS OIG list of Excluded Individuals/Entities. Males between the ages of 18-25 must be registered with the Selective Service.

All new hire candidates will be required to receive COVID-19 medical screening (nasal test) as part of the due diligence process.

COVID-19 Precaution(s):

Personal protective equipment required and provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Vaccines available for employees

MOS Code:
Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 42A, YN, 0111, 3A1X1. For more information see the Texas State Auditor’s Military Crosswalk at http://w
ww.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.