Job description
Ensures interaction with member constitutes a compelling customer experience through welcoming, registering, and assisting members.
Essential Responsibilities:
- Welcomes and greets members at kiosks and general areas and assists with way-finding.
Basic Qualifications:
Experience
- Minimum one (1) year of customer service experience required.
Education
- High School Diploma or General Education Development (GED).
License, Certification, Registration
- N/A
Additional Requirements:
- Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible products within 6 months of employment.
- Proficiency in the use of applicable computer software and technology
Preferred Qualifications:
- One (1) year of reception experience in a healthcare setting preferred.
- Current BLS certification preferred.
- Knowledge of medical terminology preferred.
PrimaryLocation : District of Columbia,Washington,Northwest DC Medical Offices
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 09:00 AM
WorkingHoursEnd : 05:30 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Northwest DC Medical Center - Rgnl Med Fac-Med Ops Bus Svc - 1808
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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