The ARBORS at WESTFIELD, is a family owned and operated assisted living community located near downtown Westfield.

We are currently seeking a kind, compassionate individual with great customer service skills to join our team in the position of Receptionist.

The Receptionist acts as an ambassador of our community by providing special assistance and information to residents, families, and guests. You will respond to resident requests to ensure that special needs are met, provide general office support with a variety of clerical activities and related tasks. You will also be responsible for answering incoming calls, directing calls to appropriate team members, mail distribution, and flow of correspondence as well as additional clerical duties.

Benefits

• PTO
• Health Insurance
• Dental Insurance
• Life insurance
• Short and Long Term Disability Insurance
• Health Care FSA
• Dependent Care FSA
• Paid Holidays/Floating Holiday
• Pet Health Insurance Programs
• Employee Assistance Plans
• Retirement Account Assistance
• Employee Appreciation Programs

Responsibilities:

• Providing exceptional customer service
• Monitor lobby areas and ensure that all visitors, residents and guests are treated in an informed, warm and friendly manner
• Answer telephone, transfers call, provides information, and records messages in an accurate, professional, and efficient manner
• Act as the point of reference for residents/families/guests and vendors who may need assistance or information and attend to their wishes and requirements
• Assist with any activities or events that would be taking place in and around the lobby area (i.e. word games, knitting clubs, wine, and cheese socials, etc.)
• Assist residents in scheduling of services in and out of the community
• Assist with word processing tasks, such as preparing and maintaining current resident directories
• Handle emergency situations in an informed, calm, and efficient manner
• Perform other receptionist tasks, as needed.

• Must have experience working as receptionist
• Experience with and/or sensitivity to the needs of elders or disabled individuals
• Must be at least 16 years old.
• Must enjoy socializing with residents, family members, guest, and the public

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.