Position performs a variety of tasks in support of the Water & Sewer records function and works directly with the public and other Water & Sewer Department staff by taking requests and inquiries over the phone and in person. The position is responsible for recording, filing, retrieving and assimilating a variety of data related to the effective functioning of the Water and Sewer Department. Employee is required to perform all similar or related duties.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Inspects Water & Sewer data systems (MUNIS) for accuracy and completeness of information; enters information into computer; verifies and completes information as necessary.
• Maintains Water & Sewer records filing system; prepares photocopies; distributes material as appropriate; purges files per applicable records retention schedule.
• Performs a variety of tasks associated with maintaining accurate Water & Sewer records in various databases; prepares various printouts for Water & Sewer staff as necessary; inputs data regarding metering programs.
• Collates and files a variety of reports, records, information and paperwork.
• Provides support and assistance to administrative personnel, the public and other organizations and agencies regarding water records.
• Coordinates public record requests and provides information regarding Water & Sewer activities, operations and records to the public, Water & Sewer Department personnel and other agencies.
• Answers the phone and directs calls; works with customers at service counter; responds to inquiries for information via email as needed.
• Performs other related duties or responsibilities assigned by the Director of Finance and Administration

Recommended Minimum Qualifications:

Education and Experience: High School diploma or equivalent and a year of related experience is required.

Knowledge, Abilities and Skill:

Knowledge: Thorough working knowledge of standard office procedures, machines and database management.

Ability: Ability to meet and deal with the public effectively and appropriately; ability to quickly gain a working knowledge of state regulations and laws pertaining to public records retention, and best practices for records management principles; ability to handle problems and emergencies effectively; ability to communicate clearly, both verbally and in writing; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to deal appropriately with City employees, City officials, and the public; ability to complete work in a timely and accurate manner.

Skill: Excellent organizational skills; excellent data processing skill in the use of personal computers and office software including word processing, database, internet and spreadsheet applications, including Microsoft Word and Excel; basic familiarity with municipal accounting practices. Strong communication skills and customer service etiquette; bi-lingual or multi-lingual skills preferred.

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Skills:

Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper (up to 30 lbs.)

Motor Skills:

Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone system, computer and/or most other office equipment, typing and/or word processing, filing, and sorting.

Visual Skills:

Visual demands include constantly reading documents for general understanding and for analytical purposes and routinely reviewing maps and blueprints with a need for color vision.

Hours: Full-Time
Salary: $48,709.45 annualized + benefits
Union: Non-Union
Date Posted: September 29, 2022

City of Somerville residents are especially encouraged to apply.

The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply. Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request.

Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact Adrienne Pomeroy at 617-625-6600 x 2059 or apomeroy@somervillema.gov.

Benefits Somerville Offers

• 4 weeks annual vacation (for non-union positions) & for union positions this varies by contract
• Medical insurance through the Group Insurance Commission (GIC)
• Dental coverage low and high plans through Cigna
• Vision care through the Vision Service Plan (VSP)
• Long term disability through Sun Life
• Group and voluntary life insurance through Boston Mutual
• Flexible spending plans through Benefit Strategies
• Deferred compensation through a choice of three vendors
• Employee assistance through the Employee Assistance Program (EAP) provided by E4Health
• Cancer screening & wellness release
• Somerville Retirement Pension System
• Tuition reimbursement
• MBTA pass program
• FREE Blue Bikes membership
• Eligible employer for the Public Service Loan Forgiveness Program (PSLF)

Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville. This is not a binding contract, for any questions relating to benefits for specific union and non-union positions please contact the Human Resources department by calling (617) 625-6600 x 3300.

COVID-19 Vaccination Required

To better protect the health and safety of staff and the public, all City of Somerville employees must be fully vaccinated against COVID-19 as of November 1, 2021. Exemptions and/or reasonable accommodations are not guaranteed and will be reviewed by the City of Somerville Human Resources Department on a case-by-case basis. Learn more at www.somervillema.gov/HR/COVID19.

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