Regional Collections Specialist - St. Louis
Full Time
Florissant, MO 63033
Posted
Job description
Job Summary
To aggressively contact current tenants with delinquent accounts, initiates appropriate action, maintains records, maintains confidentiality of credit and collection information, and consistently provides excellent customer service to both internal and external customers. This position reports directly to Regional Manager, Property Manager and Director of Operations.
Essential Functions:
Primary contact for community collection program.- Works with customers regarding past due accounts and miscellaneous accounts receivable invoices.
- Enters and updates payments received using Yardi Voyager.
- Researches and communicates with property managers and tenants regarding previously unpaid accounts.
- Sends and receives correspondence letters for delinquent accounts.
- Processes delinquent accounts to be sent for collections.
- Clearly communicates and applies credit and collection policies.
- Communicates to Management potential losses, recommends third party placements and recommends plans of actions to resolve delinquent accounts.
- Maintains accurate call/collection activity.
- Calculates, prepares and corrects tenant ledgers, charges for NSF checks, late fees, etc. Audits accounts to verify adjustments.
- Prepares monthly reconciliation and annual reports for deposit receipts and refunds.
- Researches and responds to bill complaints from customers.
- Represents Property in Eviction Court cases.
Job Requirements:
Basic skills for operation of a computer workstation and personal computer (including word processing, Excel and database applications).- Strong problem solving skills required.
- Basic to intermediate math skills.
- Strong communication skills at various levels internally and externally.
- Strong planning and organizational skills.
- Ability to consistently provide quality work and work without close supervision and to make sound decisions compatible with prior instructions.
- Demonstrate a positive attitude, good work ethic, and promptness in work arrival and in accomplishing all tasks.
- Maintain a high level of accuracy, confidentiality, and professionalism.
Job Qualifications:
Associate Degree in Business and three years experience in credit and collection work.- Three years of collection experience.
- Has a working knowledge of the Fair Debt Collection Act and multi-state and federal laws concerning collection activities.
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