Job description
Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health. This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation.
Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Serve as the dedicated point of contact for all Release of Information processes.
- Monitor, assign, and aggregate activity from emails, ROI calls, in-bound fax requests, postal mail, and internal requests via chat platforms
- Recommend, develop, and implement policies and procedures to ensure timely and accurate releases.
- Monitor and ensure adherence to established guidelines, rules, and regulations.
- Apply active listening, and patience to sensitive customer service situations.
- Maintain accurate requests for information logs and accounting of disclosures logs.
- Support compliance with the HIPAA privacy law and state privacy laws.
- Organize the team's time effectively, set priorities to avoid overtime.
- Create baseline competencies with annual updates.
- Develop education and training to build a knowledgeable workforce.
- Analyze and provide accurate data for monthly KPIs with plans for improvement if needed.
- Complete evaluations and set goals for direct reports.
- Communicates feedback, new ideas, fluctuating volumes, difficulties, or concerns to the HIM Director.
- Participates in assigned committees to advance operations, initiatives, and performance improvement.
- Adhere to all company policies and procedures and update the team with changes.
- Assists with other duties or responsibilities as evident or required.
Qualifications
- Associates Degree required or equivalent in release of information experience.
- 2 years experience in mental health medical records department, or related fields.
- Experience in a healthcare setting is required.
- Experienced use of email, phones, fax, copiers, MS office, and other business applications.
- Ability to prioritize multiple tasks and respond to requests in a fast-paced environment.
- Ability to maintain strict confidentiality.
- Extreme attention to detail as it relates to accurate information for medical records.
- Professional verbal and written communication skills in the English language.
- Ability to be flexible, understanding, and celebrate unique contributions of a talented and growing team with diverse experiences.
Perks
Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, life and disability insurance and a generous PTO policy, we're way more excited to tell you about a few "perks" that are unique to Charlie Health. We've spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.
First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.
We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it's motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together. #LI-Remote
So—what do you think?
If you've made it this far, well, we're excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There's no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We're hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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