Job description

Job Description: Service Technician (Cabinets and Millwork)

Company Overview

For 50 years we have been obsessed with building a great company and team that lives by the B&W Way: Teamwork, Hustle, Commitment, Character, Pride.

If you believe that you can HUSTLE and still have CHARACTER, we want you! If you take PRIDE and show COMMITMENT in every task you do and expect it from those around you, we want you! If you believe you can build TEAMWORK around these principles and still BE DRIVEN TO WIN, we NEED you!

B&W Cabinets is a family-owned, 3rd Generation custom cabinet business thriving in the metroplex housing industry. We have built a strong reputation in the market by offering unparalleled customer service to all aspects of the home building industry, including volume new home builders, custom builders, and remodel customers. We take tremendous pride in our work and are proud to provide a Texas-made product to local customers.

We are looking for a unique individual who enjoys a hands-on approach and working with a team to achieve an outstanding customer experience. At B&W Cabinets and Millwork we are known for our exceptional craftsmanship and dedication to customer satisfaction. We take pride in delivering high-quality products and services to our clients, and we believe that providing an unforgettable customer experience is essential. To uphold our commitment to excellence, we are currently seeking a Service Technician to join our team and uphold our customer service standards, which are synonymous with the legendary service of Disney.

Position Summary

As a Service Technician, you will play a crucial role in ensuring that our clients' expectations are not only met but exceeded. Your primary responsibility will be to provide exceptional service to our customers, addressing any concerns they may have and promptly resolving any issues related to our products or installations. Your focus on maintaining a high level of customer satisfaction will help foster long-term relationships with our clientele, reinforcing our reputation as the premier provider of cabinet and millwork solutions.

Key Responsibilities

Customer Service Excellence:

• Demonstrate exemplary customer service standards, going above and beyond for our customers.
• Greet clients with a warm and friendly demeanor, actively listen to their needs, and ensure their concerns are thoroughly understood and addressed.
• Demonstrate empathy, patience, and a positive attitude when handling customer inquiries, complaints, or issues.
• Strive to exceed customer expectations at every interaction, making them feel valued and appreciated throughout their experience with our company.
• Troubleshooting and Issue Resolution:
• Conduct on-site visits to assess and diagnose any service-related problems reported by customers.
• Utilize your expertise in cabinets and millwork to identify root causes and develop effective solutions to address technical issues.
• Collaborate with the production team, installers, and other relevant departments to coordinate timely and satisfactory resolutions for customer concerns.
• Keep detailed records of service calls, including actions taken, materials used, and any follow-up required.

Product Knowledge and Expertise:

• Develop a comprehensive understanding of our cabinet and millwork products, installation techniques, and maintenance requirements.
• Stay updated with industry trends, technological advancements, and best practices to ensure the delivery of innovative solutions to our customers.
• Provide clear and concise explanations to customers regarding product features, warranties, and care instructions.
• Conduct product demonstrations or training sessions for customers as needed.

Communication and Collaboration:

• Maintain effective communication channels with customers, colleagues, and other stakeholders, providing regular updates on the status of service requests.
• Collaborate with the sales team to relay customer feedback and contribute to continuous improvement efforts.
• Act as a liaison between customers and internal departments to ensure seamless coordination and exceptional service delivery.

Qualifications:

• High school diploma or equivalent; relevant technical certifications or vocational training in cabinetmaking, millwork, or a related field preferred.
• Proven experience in a customer service-oriented role, demonstrating exceptional interpersonal and communication skills.
• Solid knowledge of cabinet and millwork construction, installation, and repair techniques preferred, but not required.
• Strong problem-solving abilities, with a keen attention to detail and a solution-oriented mindset.
• Excellent time management skills and the ability to handle multiple tasks concurrently.
• Proficiency in using relevant software and tools for documentation, communication, and scheduling.

Joining our team means being part of an organization that values craftsmanship, innovation, and customer satisfaction. If you have a passion for delivering exceptional customer experiences and possess the technical skills to excel as a Service Technician in the cabinet and millwork industry, we invite you to submit your application.

B&W Cabinets and Millwork is an equal opportunity employer committed to promoting diversity and inclusion within our workforce. We encourage applications from individuals of all backgrounds and experiences.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• North Richland Hills, TX 76182: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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