Reporting Analyst-Remote

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Reporting Analyst working remotely in USA, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What you'll be doing:

Are you looking for an opportunity where you'll bring your analytical skills to the table and provide recommendations to improve processes? As a Reporting Analyst, you'll provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.

During a Typical Day, You'll

• Deliver timely and accurate agent level performance, efficiency, and reliability reporting.
• Maintain and deliver Daily, Weekly and Monthly performance reports / Dashboards
• Perform Empower EDS tasks (EDS certification training required) for agent and TL scorecard management
• Client Performance Updates
• Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report
• Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system
• Support Ops with data and analytics for Weekly, Monthly and Quarterly business reviews
• Support multiple client programs
• Maintain database records and performing routine audits of data validating proper site, client, and project relationships
• Provide ad-hoc reporting support to client / operations
• Develop new reports both proactively and in response to business need or client request to improve operational efficiencies
• Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs for business reviews
• Manage multiple complex business projects

What You Bring to the Role

• Experience in reporting (operations and financial) is preferred
• Experience with Reporting is required
• 3+ years call center or outsourcing experience
• Business Intelligence Platform Administration (Tableau, Bix, Salesforce & etc.) experience is preferred
• Ability to deliver high-quality results, on time and on target
• Ability to work cooperatively with stakeholders and team member to resolve the issues on hand
• Enjoy the excitement of a dynamic environment
• Exemplary communication skills to include written, verbal skills and superior listening skills
• Bachelor's degree in a business-related field or equivalent preferred
• Advanced skill in Excel and other MS Office applications
• Must be able to work in a flexible shift

Compensation and Benefits

The anticipated starting salary range for individuals expressing interest in this position is 70,000USD. This position is eligible to participate in an annual incentive program

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

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