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Day - 08 Hour (United States of America)

The Stanford Medicine Technology and Digital Solutions (TDS) group was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization enables new opportunities for groundbreaking work and compassionate care.

The Research Technology Application Specialist is an integral part of the Research Technology Application Solutions team within TDS. This vibrant and innovative team provides research technology solutions and services for all of Stanford Medicine (School of Medicine, Stanford Health Care, and Stanford Children's Health).

This is a Stanford Health Care job.

A Brief Overview
The Associate SQA Engineer works to improve applications by reviewing features, testing functionality, reproducing issues, creating documentation, and overseeing application workflows and customer requests. This role is expected to be technically proficient in the supported software, paying attention to design, function, and performance; including log reviews, automated alerts, performance metrics, and overall service metrics. The role will also assist with application specific workflows, such as triaging customer requests, provisioning resources, and tracking workflow progress. This role will work, under supervision, with both application developers and end-users and must be proficient at communicating in-person and via email.

Locations
Stanford Health Care

What you will do

• LEVEL OF SUPERVISION:
• Works under close supervision.
• Assignments are designed to provide training and practical experience that develops the incumbent’s ability to apply principles, methodologies, and procedures.
• Decisions are limited to specific, task- related activities.
• Requires the manager’s review of the work performed, while in progress and at its completion, for accuracy, completeness, and conformance with detailed instructions.
• CUSTOMER SUPPORT & INTERACTION:
• Interacts with customers via email to gather and resolve issues.
• ADDITIONAL DUTIES:
• Evaluate testing protocols on applications, noting, logging issues and deviations according to protocol
• Reproduce reported issues and create tickets in project management software
• Contribute to the design group's efforts to enhance the appeal of our supported applications
• Create and develop interaction design spec documents including conceptual models, user flow diagrams, wireframes, page schematics, mockups and prototypes
• Work closely with the development team to help create user-friendly, appealing, and functional applications
• Work closely with the development team to implement pages or applications into production; partnering to resolve implementation issues
• Understand the end user and how the end product’s functionality is intended to operate
• Take ownership for the overall application usability; contributing to the development, testing, and maintenance of application
• Be aware of and help enforce security policies and protocols – especially those related to HIPAA and the use of PHI
• Analyze the site’s metrics, participate in user research, and perform web usability tests to assess what is working and what can be improved

Education Qualifications

• High school diploma, technical training, or equivalent combination of education and technical experience.

Experience Qualifications

• Moderate understanding of internet/web tools and technologies and software development, scripting languages, and database design.

Required Knowledge, Skills and Abilities

• Understanding of common web technologies, including HTML, JavaScript, Cascading Style Sheets (CSS)
• Understanding of common database technologies, Standard Query Language (SQL), relational design, normalization, no-SQL databases
• Ability to use visual thinking, storyboards, sketching, and communication designs to others
• Meticulous sense of detail and ability to seek out simple solutions to complex design challenges
• A strong interest in lean and agile user-centered approaches and methodologies
• Ability to approach a project with a creative-out of the box design approach and deliver on a variety of solutions
• Ability to effectively communicate with peers and customers
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision
  

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $46.36 - $60.27 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.