Reservation Agent
Job description
Park City Lodging has distinguished itself as a leader in quality vacation rental and home management services. Established in 1984, today we manage 300 nightly rental units located in Old Town Park City and at the base of Deer Valley, Park City and Canyons ski resorts. Come join our team of seasoned professionals who have over 38 years of expertise in the property management industry.
Benefits:
- Employer paid medical insurance
- Optional dental and vision insurance
- Generous paid time off package
- 401(k) plan with 4% matching
- Holiday Pay
- Ski pass benefits
Responsibilities:
Answer the telephone in a warm, welcoming manner using appropriate etiquette.- Maintain that welcoming and professional demeanor when greeting and interacting with guests and owners.
- Possess a strong knowledge of our nightly rental units.
- Good listening skills to pair the best unit to the prospective guest’s requirements while maximizing revenue.
- Make reservations, process special requests prior to guest’s arrival.
- Take action to resolve guest’s requests and/or issues after arrival, frequently working with other departments to ensure a positive outcome.
- Ensure compliance with policies and procedures for special booking rules and requests.
- Make outbound sales calls and follow up on reservation inquiries.
- Actively solicit guest feedback.
- Practice punctuality and dependability when it comes to scheduled shifts.
- Follow company policies and procedures and ensure personal appearance is clean and professional.
- Perform other reasonable job duties as requested by your supervisor.
If this sounds interesting to you, click "apply" on this site and send us your resume. Or come to our front desk at 1915 Prospector Avenue and fill out an application.
REQUIREMENTS
- 1 - 2 Years' Experience
- Be dependable and prompt
- Possess excellent written and verbal communication skills
- Authorized to work in the United States
- Agree to a background check
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