Job description

We believe in creating a culture where our leaders set the tone for creating exceptional guest experiences through training, preparation and fostering an environment where our team focuses on making our guest smile and walk away with memories that last a life time. From intimate bar experiences to world class fine dining, STW Hospitality has made a name for itself for its commitment to food and service quality. Our ideal candidate is focused on exceeding guest interactions at every guest touch point and focusing on the details that make our restaurants and clients restaurants stand out. They are experienced in fine dining, understand wine and cocktails and the details that make service impeccable. They are committed to fostering a culture that puts team members first and allows them to exceed guest expectations through training and preparedness. Our person is a leader who inspires their team to to focus on every detail of service and be prepared to serve every guest flawlessly.

Restaurant General Manager Job Responsibilities: Our general managers set the bar and consistently raise it. They are committed to not just the success of the restaurant but every member of the team. They are passionate about service, food, wine and cocktails. They care about their team and focus on the creating an environment where team members not only excel, but go out of their way to create memories and make guests smile. Responsibilities include but are not limited to:

• Creates restaurant business plan with Director of Operations by surveying restaurant demand and planning not just in the moment, but proactively to create a sustainable business model.
• Meets restaurant financial objectives by analyzing key performance indicators and regularly meeting with team to adjust and plan for future.
• Attracts patrons by developing and implementing specials, marketing and advertising plans
• Controls purchases and inventory by meeting with vendors, tracking costs and adjusting menus as needed.
• Maintains operations by adjusting and preparing standard operating procedures and reviewing policy and procedure to create consistency and set clear expectations.
• Monitors, maintains and improves guest satisfaction by tracking surveys, online reviews and auditing service, food and quality.
• Manages restaurant and bar human resource objectives by recruiting, selecting, orienting, and training new and existing team members.
• Creates a coaching environment where team members have clear expectations and accept feedback. Is respectful and communicates responsibly, is compassionate and empathetic, earns respect, but set clear expectations.
• Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures in accordance with local and state board of health guidelines.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry.
• Takes ownership of all aspects of operations, hold themself accountable and sets the standard for relentlessly achieving goals.

Work Life Balance

We expect a lot from our leaders. Hospitality leadership is demanding both mentally and physically. With that we expect our leaders to execute both personally and professionally. That means balancing work and life. We try to give our team two consistent days off in a row and while this may not always be possible we strive to make it happen. We expect our leaders to get the job done and get out, that doesn't mean 80 hour work weeks that have become the industry norm. We prepare our leaders with the tools and skills necessary to get in, execute and get out. T

• We provide well-rounded hands on training program
• Continued career development and growth opportunities
• Discount dining
• Medical and dental insurance
• PTO
• 401K

Restaurant General Manager Qualifications and Skills

• Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety
• Strong understanding of cost and labor systems that lead to restaurant profitability
• Strong communication and leadership skills
• Comfort working with budgets, payroll, revenue, and forecasting
• Ability to win the hears and minds of individuals and lead them to providing a great guest experience

Education and Experience Requirements

• 2 years’ experience as a restaurant general manager
• Associates or bachelor’s degree in business management

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience level:

• 2 years

Restaurant type:

• Fine dining restaurant

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• East Stroudsburg, PA: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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