Job description
The Sheraton Malvern Great Valley is hiring a Restaurant Supervisor for the PM shift.
Responsibilities:The Restaurant Supervisor ensures a superior guest experience by efficiently supervising restaurant operations while maximizing hotel profitability.
- Principles and processes for providing customer service including needs assessment and evaluation of customer satisfaction
- Advanced knowledge of Point of Sale systems
- Food and beverage products, preparation, handling, and service techniques, and other food and beverage standard operating procedures
- Health codes, food sanitation, and safety practices
- Ability to meet quality standards for service and cleanliness
- Make decisions guided by SOPs
- Analyze activities and information to arrive at logical conclusions and recommendations
- Communicate clearly and concisely
- Adapt to constantly changing situations to ensuring quality service to all guests
- Successfully lead and motivate staff
- Work varying schedules to reflect the business needs of the hotel, including evenings, weekends, and holidays.
- Prior experience in a restaurant supervising position. Upbeat personality. Guest-oriented approach.
Embrace the simplicity of small-town life at Sheraton Great Valley Hotel. Situated near the town of Malvern in Frazer, Pennsylvania, our hotel is framed by scenic valleys and rivers. As part of the Philadelphia suburbs, we are 30 miles northwest of downtown Philly. Plus, we're within a quick drive of West Chester University and Immaculata University along with great outlet shopping at QVC. During your stay at the hotel, keep active in our 24-hour fitness center, splash in the indoor pool and savor seasonal cuisine at The White Horse Tavern and Lounge.
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