Job description

Job Title: Retail Manager

Position Status: Non-Exempt

Department: Retail

Reports To: Vice President & Vice President of Finance

Job Summary

The Retail Manager is responsible for planning and coordinating activities related to Purchasing, Merchandising, Warehouse, Inventory, Sales/Promotions and Nutritional Training. As a hands-on leader, the Retail Manager conducts all activities alongside Retail Associates while providing supervisory and managerial oversight including addressing complaints, resolving problems, and employee motivation and performance appraisals. The Retail Manager actively demonstrates an understanding and connection with our core principals as described in our Mission/Vision Statements.

Essential Job Functions

· Build client loyalty through active customer engagement, highlighting nutritional values and educating consumers on benefits for the health of their pet

· Order Management - responsible for placing orders, tracking purchase orders and invoices

· Inventory Management - input/upload inventory in Springboard, review/maintain supply levels, organize inventory bi-annually, participate in biweekly retail conference calls and apply strategies discussed and attend trade shows

· Ensure showroom etiquette including rotations, replenishment and accurate pricing

· Ensure showroom visual appeal including suggestions for merchandising improvements

· Receive small order shipments, verify contents against packing lists and place in stockroom

· Customer Relations - including one-on-one communication, nutrition guidance, special orders

· Vendor Relations- professional communications, negotiate pricing and special promotions

· Stock Room- oversight includes cleanliness, organization, expiration dates

· Promotions and Special Sales- plan, facilitate and roll out ongoing specials as required

· Communicate signage needs to Marketing team ensuring timely placement in showroom

· Communicate special promotions and sales to Client Services team

· Report generation and sales analysis; identify successes and/or recommend improvements

· Monitor product movement; analyze and make order adjustments

· Follow market trends; identify new products in the market

· Nutrition seminars- schedule/coordinate with staff and outside Vendors; expand and share product knowledge

· Animal Control- maintain records including intake paperwork, billing and release

· Credit Card processing- expedite client credit card balances weekly

· Apparel/Logo orders- act as point person for employees; coordinate all processes with vendor

Computer Skills

· Must be able to learn and efficiently use Gingr, Springboard, Retail Orbit, Trello, Electronic calendar management & Go Daddy email, When I Work and Microsoft Office Suite.

· Must be able to learn new technology in accordance with business needs.

Qualifications

· 5+ years’ experience in Retail Management in the pet food industry

· Reliable and dependable; maintain excellent attendance and punctuality

· Strong work ethic; sets high standards for self and others

· Excellent communication skills, both verbal and written

· Comfortable interacting with all breeds large and small

· Passionate about animal welfare; treats all animals with compassion and kindness

Education

· Associates Degree preferred

· High School or equivalent required

_Disclaimer
_The above information has been designed to indicate the general nature of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed or deleted in accordance with business needs.

Job Types: Full-time, Part-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brockton, MA 02301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Retail management: 3 years (Required)
• pet food: 3 years (Required)

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.