Job description

We are a rapidly growing company in the call center industry, providing excellent customer service and sales support to a wide range of clients. We are looking for a seasoned Call Center Sales Manager who can lead a team of sales representatives and drive metrics to achieve company goals.

We offer a very competitive salary and benefits package, including health insurance, paid time off, and 401k matching. If you are an experienced Sales Manager looking for an exciting opportunity to lead a dynamic team in a fast-paced environment, we encourage you to apply for this position.

Qualifications/Experience

· Minimum of 5 years of Call Center Leadership experience.

· Minimum 2 Years in Sales, Financial Services, Mortgage or Lending Required

· Minimum 2 Years in Management Position Required (In Financial Industry Preferred)

· In Depth Experience with Salesforce CRM and/ or Debt Pay Pro preferred

· Excellent Communication Skills-Written and Verbal

· In Depth Experience Managing KPI’s

· In Depth Experience Coaching, Monitoring, and Mentoring

· Proven Track Record of Leading a Call Center Team of at Least 20 Reps

Responsibilities

· Coach and mentor sales representatives to increase their productivity and meet sales targets.

· Monitor sales performance and implement strategies to improve sales metrics, such as conversion rates, call volume, and revenue.

· Analyze sales data and make recommendations to improve sales processes and workflows.

· Develop and implement sales training programs to improve the skills and performance of sales representatives.

· Collaborate with other departments to ensure a seamless customer experience and drive customer satisfaction.

· Maintain accurate records of sales activities and provide regular reports to the management team.

· Manage the day-to-day operations of the sales team, including scheduling, performance reviews, and goal setting.

· Communicate company goals and individual performance objectives to sales team

· Create and handle parts of new hire training as well as continued development training for the team

· Manage and monitor agent sales pipes in Salesforce/DPP

· Drive performance metrics of each sales agent to achieve monthly revenue targets

· Monitor Compliance, Sales Calls and Closing Ratios

· Daily Availability Required 8:00am - 6:00pm M-F (alternating Saturday availability)

Other desirable experience

· Proven record of accomplishment managing large teams in a call center environment.

· Experience with sales driving KPI’s, metrics, forecasting and data analysis to drive results.

· Strong coaching and mentoring skills to develop sales representatives.

· Excellent communication and interpersonal skills to work with clients, sales reps, and management.

· Proficient in using CRM software and other sales tools to manage leads and track sales activities.

Company Benefits

· Paid Training

· Sales Team Commissions Earning/Bonus

· Medical Insurance

· 401K

· Paid Time Off

· Paid Holidays

· Employee Bonus Referral Program

· Corporate Discount Program

· Opportunities for career advancement

· Presidents Club

Education/Experience

· High School Diploma or equivalent (required)

· BA, BS, MBA or equivalent (preferred)

· Financial Background, Training and/or Certifications (preferred)

Job Type

· Full-time

Pay

· $8,000.00 - $20,000.00 per month (Salary plus commission opportunity)

Schedule

· Monday to Friday

· Weekend availability

Supplemental Pay

· Commission Pay and or Bonus pay (Included in salary range above)

Work Location

· Irvine, CA –In office (required)

Covid Protocols

· We take PCR lab test in our office 1x per week currently. Easy and effective

Benefits

· 401(k)

· 401(k) matching

· Dental insurance

· Flexible spending account

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Paid training

· Vision insurance

Schedule

· Monday to Friday

· Weekend availability

Supplemental pay types:

· Bonus pay

· Commission pay

COVID-19 considerations

· We currently provide COVID 19 PCR testing once a week for employees at no cost to the employee.

Ability to commute/relocate

· Irvine, CA 92606: Reliably commute or planning to relocate before starting work (Required

Work Authorization

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

Other Duties

This job profile is not limited to or intended to be an all-inclusive list of job duties and responsibilities. Employees may be required to perform additional related duties as assigned in order to meet the needs of the organization.

Exceptions

If you have exemplary attributes, we may waive prior lending and/or debt experience. We have a proven track record which elevates our company above comparables in this space. We are willing to train the right candidates.

Job Type: Full-time

Pay: $8,000.00 - $20,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Irvine, CA 92606: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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