Job description
Job Title:
Salesforce Associate Administrator
Job Type:
FT - Remote
Typical % of travel:
< 5%
About You:
This role is responsible for the ongoing development and implementation of Jostens’ Salesforce application, ongoing daily support and maintenance, enhancements of the internal Salesforce instance and continuous improvement in operations to ensure compatibility with evolving business requirements. The incumbent works closely with functional leaders from various business units across the organization and subject matter experts to drive best practices, create training, workflow enhancements, reporting and overall system enhancement to promote usability and adoption.
In this role, an incumbent will be tasked with the improvement and day-to-day administration of Salesforce and other sales, marketing and servicing tools. This position will be presented with the opportunity to tackle a variety of complex business problems daily and work with Sales, Finance, Marketing and Customer Care to lead Salesforce related initiatives and drive performance analytics.
In this role, an incumbent will be tasked with the improvement and day-to-day administration of Salesforce and other sales, marketing and servicing tools. This position will be presented with the opportunity to tackle a variety of complex business problems daily and work with Sales, Finance, Marketing and Customer Care to lead Salesforce related initiatives and drive performance analytics.
YOU HAVE:
- Passion. Ability to prioritize multiple tasks and complex implementations with a professional demeanor.
- Technical skills. Experience in configuring all aspects of Salesforce to meet business needs. Strong understanding of Roles, Profiles and Sharing.
- Attention to detail. Ability to evaluate and solve complex problems and issues. Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience.Organized, resourceful, flexible and ready to learn.
- Experience. 1 – 3 years’ relevant experience. Agile Methodology experience.
- Education. Salesforce Administrator certificate. Current active Trailhead learner in Salesforce Trailblazer community. Progress towards Certified Advanced Administrator.
YOU WILL:
- Communicate. Translate complex business requirements into scalable technical solutions; collaborate with various internal business resources/units to ensure Salesforce environment supports internal needs relating to functionality and performance.
- Update and maintain. Create and support the development of reports and dashboards that yield business improvements.
- Develop. Ongoing Learning: maintain current knowledge on Salesforce technology for both current and upcoming Salesforce releases and specialty applications.
- Advise. Provide system administration support of internal and customer-facing Salesforce environment (including customized applications), user permissions, security settings, custom objects and workflow.
- Strengthen. Actively assist with triaging live production support matters; resolve escalated user issues in defined service level agreements (SLA).
Love Where you Work:
- We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
- We invest in your future. We offer a 401K match vested immediately
- We want you to unplug when needed. We believe in taking your time off without guilt, including company paid holidays.
- We care about your development. We support tuition reimbursement after 6 months of service.
About Us:
Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
All About Technology:
Our Technology organization combines planning, analysis, and development in combination with both enterprise retail and manufacturing platforms as well as custom development using primarily Java, web services, and web application frameworks like ReactJS/NodeJS. The Technology organization manages priorities through a centralized quarterly planning in close collaborative with business decision-making and strategy, directly supporting leadership in Marketing, Sales, Digital & Operations. Delivery is managed through typically an agile, two-week scrum or Kanban methodology leveraging a suite of Atlassian products. The Technology teams are structured organizationally to focus on key platforms and the business units that they. Though the utilization of best-in-class technical software, such as AWS, Tableau, SAP BPC, Oracle EBS, Salesforce, & Microsoft 360, you will get to play a critical role in determining technology solutions that steer our business. Jostens allows for a hybrid work setting that focuses on creating professional and personal development. We can’t wait to show you what our Technology Team has to offer at Jostens!
Americans with Disabilities Act (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The salary range for Colorado, Connecticut or Nevada residents is $46,600 to $77,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
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