Job description

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Reporting to the UCLA Extension Associate Director of Facilities Management, the Senior Center Manager manages administrative and learning center operations in multiple locations. Metro Centers comprise approximately 52% of the total space leased by Extension. This includes an inventory of 59 classrooms. Extension offers approximately 4,500 classes annually at the Metro Centers and in Campus classrooms. Each Center has an annual census of more than 100,000 continuing education students, instructors, and visitors.

They supervise staff of the evening and weekend coverage as part of the 16-hour operations Monday through Thursday, 11 hours Friday and Saturday and up to 9 hours on Sundays. They create a comprehensive monthly master staffing schedule for all Metro Centers and Extension Administration building that complies with all appropriate bargaining unit contracts, UCLA, Extension policies, and employee schedules. They identify, troubleshoot, and resolve institutional instructional programming, scheduling, and support problems, discrepancies, or redundancies that negatively impact the delivery of instruction or the smooth support of Extension or outside user events, conferences or meetings.

The Senior Center Manager serves as the Facilities' Department liaison to property management representative(s), vendors, and contractors. Interpret and implement general University, UCLA Extension, and property management policies and procedures. They provide direction and leadership for all safety/emergency response procedures and protocols.

Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Please visit our website dedicated to our AEDI efforts as an organization: https://www.uclaextension.edu/about/equity-diversity-inclusion

Percentage of Time:
100

Shift Start:
8:00 am

Shift End:
5:00 pm

Qualifications for Position

18
Records

Qualifications

Required/Preferred

1. General knowledge of management principles and practices and their application in a complex institutional environment.

Required

2. Ability to read, interpret and communicate administrative and personnel policy and procedure manuals, internal office guidelines and UCLA Extension catalog.

Required

3. Demonstrated skill in supervising including providing direction, monitoring and evaluating work performance, and developing a strong team environment.

Required

4. Ability to function effectively in a complex self-supporting public service organization.

Required

5. Excellent interpersonal skills to create and maintain effective working relationships with staff, students, UNEX administrators and instructors and members of the general public.

Required

6. Ability to create a supportive culture and to foster individual motivation, high levels of individual and team performance, and high quality of service to customers.

Required

7. Ability and willingness to receive constructive feedback regarding leadership and management style.

Required

8. Ability to exercise patience, diplomacy, and mediation skills in managing disagreements with or between employees.

Required

9. Ability to manage institutional assets, including technology, equipment, budget, and space.

Required

10. Working knowledge of University business and accounting policies, especially with respect to data collection, reports and dispersal.

Preferred

11. Ability to work under fluctuating conditions with frequent interruptions, distractions and emergencies.

Required

12. Ability to exercise appropriate discretion and judgment regarding organizationally sensitive issues or personnel actions.

Required

13. Demonstrated skill in using computer systems and knowledge of all Microsoft software applications.

Required

14. Working knowledge of University safety and emergency response procedures and guidelines.

Preferred

15. Working knowledge of major building systems (i.e., HVAC, plumbing, electrical distribution, elevators, alarms) to recognize malfunctions and to effectively describe problems/emergencies to the Director of Facilities, property management representative, contractor or service agencies.

Required

16. Ability to travel to various centers as required, using own insured vehicle.

Required

17. Demonstrated experience in the development and maintenance of large, complex budgets, including:

a) Skill in planning, preparation, and analysis of fiscal budgets, including comparative trends for use in budgetary review meetings.

Required

18. Possession of valid California Driver's License.

Required

Additional Posting Information

Bargaining Unit:
99-Policy Covered

Application Deadline:
05-16-2023

External Posting Date:

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