Job description
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Senior Fusion Center Operations Engineer will be joining our new Enterprise Resilience Office Fusion Center Operations team and will serve as eyes and ears for the business services' critical alert processes. This team is responsible for performing alert monitoring and response based on processes developed through active relationships with the various service owners we support. Additionally, this team is performing these actions 24/7, giving Jack Henry the capability to drastically reduce meantime-to-response and meantime-to-restoration on small and large impacting events.
In this role, you will act as a team lead, facilitating needs assessments with business lines at Jack Henry and driving process development within the team. You will share responsibility in continuous process improvement practices, troubleshooting, dashboard/alert configuration, and process creation. The successful candidate has experience in Fusion Center or network operations center environments. They are familiar with monitoring and troubleshooting network or server infrastructure.
This position will be filled to work at any Jack Henry office location or Remotely within the U.S.
The target salary range for this position is $82,300 - $120,000, based on location and experience.
If you are interested in this position, please apply on or before April 26, 2022.
What you’ll be responsible for:
Monitor for and triage network and systems infrastructure events.- Work with Business Units to create dashboard, alerts, and processes /playbooks for certain events.
- Act as the external point of contact for your team as well as the internal subject matter expert.
- Participate in event, incident, and problem management activities.
- Troubleshoot events using tools and knowledge to isolate issues and route to the appropriate team.
- May perform other job duties as assigned.
What you’ll need to have:
A minimum of 6 years of experience in environments using VCenter, Windows Server, Linux, or Cisco Route/Switch.- A minimum of 3 years of experience in network operations center AND/OR Fusion Center environment.
- A minimum of 3 years of experience using and administering event monitoring tools.
- A minimum of 3 years of experience configuring and administering network devices or servers.
- General understanding of network topologies.
- Experience using SNMP, NetFlow, and/or packet capture data to troubleshoot and resolve issues.
- Ability to provide occasional weekend support coverage and participate in an on-call rotation.
- Ability to travel up to 10% for meetings, trainings, and onsite maintenance.
What would be nice for you to have:
Bachelor’s degree in Information Systems, Information Technology, or Computer Science.- Experience with ScienceLogic, Splunk, or SCOM.
- Python, Ansible, or other automation tools and languages.
- Expert knowledge in configuring monitoring tool dashboards, alerts, and reports.
- Ability to create, improve, and follow defined process.
- Current industry or vendor certification related to network or server infrastructure.
- Experience following and developing defined processes and documenting work efforts.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.
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