Job description

Duties/ Responsibilities

• Develops a Product Roadmap based on customer requirements and designs
• Provides expert-level ServiceNow design and implementation support and assists with ServiceNow platform governance to advance ServiceNow capabilities and enable optimal configuration of the ServiceNow platform, including ServiceNow extensions
• Identifies ServiceNow improvements that enable increased automation, use of AI/ML, and end-user self-help
• Identifies and implements improvements related to ServiceNow workflows, low-code/no-code applications, user experience, and integrations with other IT management platforms
• Utilizes ServiceNow best practices
• Engages with stakeholders to vet potential ServiceNow improvements
• Manages scheduled jobs and reports
• Contributor as part of an IT center of excellence, including supporting proposal activities and other projects as needed

Required Skills

• Intensive and progressive experience with establishing information requirements for enterprise-wide or large-scale information systems, databases, and/or networks.
• Extensive experience designing architectures that include software, hardware, and communications solutions to support the total requirements
• Ability to provide for present and future cross-functional requirements and interfaces.
• Ability to handle multiple projects in a fast-paced environment
• Ability to plan, organize and structure work
• Excellent communication, organization, time-management, and leadership skills
• Excellent problem solving and analytical skills
• Able to handle multiple projects in a fast-paced and deadline-driven environment
• Experience working with Agile/Scrum practices and in Agile/Scrum development teams
• Experience using JIRA
• Proficiency in MS Suite

Nice to Have Skills:

• ServiceNow certifications a plus
• Agile certifications a plus
• Certified Data Management Professional (CDMP) certificate from the Institute for Certification of Computing Professionals (ICCP), or similar certification

Education and Experience:

• 7+ years

Travel Requirement:

• none

Clearance Requirement:

• Ability to obtain a Public Trust

Salary Range:
135k - 155k
Dynamo is a full lifecycle digital transformation company providing best-in-class technology and mission support services to our clients. An SBA 8(a) Program participant, Dynamo maintains SBA 8(a) Mentor-Protégé Program Joint Ventures, providing us significant scale and further deepening our capabilities. Dynamo's mission is to lead the digital transformation industry and provide best-in-class solutions for our clients with a truly human touch.
We leverage industry leading practices to empower our clients, ultimately providing them with the necessary tools, knowledge, and information required to successfully achieve their strategic goals, while optimizing their operations.
Through our partnerships, boldness, and authenticity, Dynamo goes against the grain of a traditional government contracting company by providing top-caliber team members, delivering quality results, and always exceeding expectations.
Dynamo Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Job Type: Full-time

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