Job description

The Service Coordinator / Dispatcher is responsible for assisting and effectively communicating to our company’s Field Service Technicians. They will assign orders and service calls ensuring that our customers receive prompt customer service on their material handling equipment.

Key Job Responsibilities

• Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
• Ensuring that the field service technicians’ work is performed in accordance with established Miner Material Handling quality standards, safety rules and procedures at all times.
• Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
• Scheduling Planned Maintenance with customers.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
• Proactively monitoring the service technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Maintaining vehicle maintenance documentation.
• Perform other duties as assigned by department manager.

Requirements

• Minimum 2 years’ experience in a customer service environment.
• Mechanical or technical background is a plus.
• Excellent communication skills, both written and oral. Able to communicate effectively with management and customers – both internal and external.
• Must have extensive knowledge of the Dallas / Ft. Worth Metro area.
• Professionalism in an office environment as well as on the phone.
• Ability to thrive in a fast paced, technology driven, service environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Basic knowledge of accounting processes.
• General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Service & parts coordinator/dispatcher: 3 years (Preferred)

Work Location: One location

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