Job description

Position Responsibilities:

• Grow service and parts business through personal customer visits, phone calls and emails, with special focus on assigned accounts.
• Maintain disciplined approach to record business contact information and report on interactions using CRM software.
• Assist resolution of customer challenges associated with the products we represent.
• Maintain positive relationships with new prospects, existing customers, coworkers and vendors.
• Assist service and parts growth by spearheading programs
• Incorporate national parts and service programs into our local business
• Set up and coordinate customer-requested training
• Assist sales department in transporting sales & service personnel to shuttle vehicles
• Limited outer island and mainland travel is required.
• Social Media - assist marketing dept as requested (provide pictures, identify customers to highlight, etc)
• Always be a solution-focused (Not problem-focused) employee and team member
• Performs other duties as assigned

Experience/Skill Requirements

• 5+ years outside sales experience
• Use of Microsoft products Excel, Word, Outlook, Explorer and Chrome
• Organizational Skills
• Cross functional work with service, parts and IT dept
• Effective use of Social Media (Instagram, Facebook, company webpage, etc)
• Use of ACT! Customer Relationship Management Tool
• Use of Karmak Tool for purposes of finding and measuring target growth opportunities

Key Performance Metrics

• Service Sales Volume growth over time
• Safety-minded approach at all times (driving, at our facility & various worksites, etc)
• Customer Survey Results
• Navistar Prestige Program Results
• Social Media user growth
• Parts department specials - quantity and effectiveness

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Kapolei, HI 96707: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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