Job description

Service Coordinator Job Description

Position Summary:

Integrated Systems is seeking an organized, detail oriented, and reliable person for a full-time Service Coordinator position. This position supports the Lead Coordinator and Service/Maintenance Coordinator with a variety of tasks and has the opportunity for future growth into a Project Coordinator role.

This position's primary responsibilities include administrative and customer service duties associated with commercial Heating, Ventilation, and Air Conditioning (HVAC) service coordination. Success in this position is determined by a willingness to learn and implement new strategies.

Primary responsibilities include but are not limited to:

• Dispatching a team of Field Service Technicians
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, and Vendors
• Prioritizing service calls according to urgency and importance
• Proactively identifying opportunities to improve the flow of product and labor
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Managing the shared dispatch email inbox
• Answering phone calls
• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Assist with generating scopes of work
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• General office work

Qualifications:

• Previous Dispatching experience preferred
• Construction industry experience preferred
• HVAC knowledge preferred, but not required
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
• Demonstrates proficiency in multi-tasking and problem solving
• Able to prioritize tasks in order of urgency
• Detail-Oriented
• Excellent communication and interpersonal skills
• Self-starter and time management skills
• Professionalism
• Ability to drive tasks to a conclusion
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Flexible schedule required

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Renton, WA 98056: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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