Job description
The Service Desk Support Professional will work with all aspects of the overall IT support model to ensure superior service to end users for server applications and hardware. This position troubleshoots user problems and provides resolutions. The Service Desk Support assists with identifying proactive solutions that will improve productivity for the customers and better enable the business.
How you'll contribute to our company:
- Deliver IT services to customers according to identified procedures and objectives
- Provide first and second-tier hardware, software and networking support to end users for PC, thin client, server, or AS400 applications and hardware incidents
- Diagnose problems and provide resolutions to users
- Ensure set up and configuration of IT equipment accurately meets identified requirements
- Interact with various IT support teams such as Network, Server, Systems Analysts and/or Applications Development to restore service and/or identify and correct core problems
- Monitor all tickets and service desk requests to ensure all issues are handled and resolved accurately and in a timely manner
- Manage, organize and prioritize incidents, projects and requests
- Perform break-fix support for PCs, laptops, desktops, and network printers
- Assist in the development of procedures and policies that define acceptable and effective use of the desktop environment
Here’s what is needed to be successful:
- Prefer at least two years college-level coursework in Information Technologies
- Two years’ experience in IT support
- Ability to communicate effectively both in-person and over the phone
- Knowledge of PC/laptop hardware, Windows Desktop operating systems and basic networking in a distributed enterprise business environment
- Knowledge and understanding of network fundamentals (router, switch, firewall, VLAN, DHCP, and IP addressing and sub-netting)
- Thorough knowledge and understanding of printer server, file server, and Active Directory operations
- Experience with the following strongly desired:
o Service Now
o AS400
o Mobile Iron
o Windows Imaging
o Terminal Services
o Microsoft Office 365
o Thin client support
o ITIL based ticketing system
Here's what we can offer:
- Medical, Dental, and Vision Insurance
- Supplemental Accident and Critical Illness Options
- Health Savings Account and Flexible Spending Accounts
- Wellness Program
- Quarterly Bonus
- Vacation + 10 paid holidays
- Traditional and Roth 401(k) with Competitive Match
- Employer-Paid Short-Term and Long-Term Disability
- Employer-Paid Life Insurance For Employees + Immediate Family
- Education Assistance/Tuition Reimbursement
- Discount Programs: Automotive, Wellness, Technology, and More
Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.
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