Service Repair Coordinator

Full Time
San Jose, CA 95138
Posted
Job description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


What we want-

Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do-

  • Assembles components into medical devices in accordance with approved manufacturing procedures Performs in-process quality checks on sub-assemblies and finished product in accordance with quality system procedures
  • Maintains accurate records/documentation related to quality, work-in-progress, test results, labor (e.g., timecards)
  • Reports all equipment and process related problems to area supervisor including events and circumstances which could affect product quality, cost, and employee safety
  • Works with engineers and technicians to resolve line issues and suggests improvements
  • Flexibility and willingness to work overtime as available, including but not limited to weekend work.
  • Works in accordance with quality system procedures
  • On Time SLMS completion to sustain trainings and credentials
  • Analyzing, Prepping, and Repairing product
  • Functional knowledge of computer skills: Using an ERP system to move product systematically
  • Meeting daily with supervisor and team lead to prioritize daily business
  • Collaborating and problem solving with peers
  • Adhere to FDA and OSHA regulations
  • Adhere to quality procedures and policies
  • Incorporate lean 6 principles in their daily work

What you need-

  • High school diploma/GRE required
  • May involve prolonged periods of sitting, standing, or walking
  • Be able to bend, pick up and lift up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a minimal amount of force constantly to move objects. Be able to stand and/or walk for long periods of time
  • Requires use of safety ESD equipment in designated areas.
  • Closed-toe/closed-heel shoes must be worn on the production floor; safety shoes are recommended.
  • Coordination of eye, hand, and/or foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination/memory, reading ability, and memory retention ability.
  • Reading, writing, and communication skills are essential to success. Computer skills are required as they will operate the software Oracle and Microsoft Office software on a daily basis. Must have a great sense of attention to detail. Effective interpersonal and communication skills.

$24.71 – $31.11 plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. Actual minimum and maximum may vary based location. Individual pay is based on skills, experience, and other relevant factors.


About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com

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