Protolabs “Services” infrastructure team is looking for an individual with a genuine passion for technology who is also a critical thinking collaborative team player with deep knowledge and experience in on-premise MS server and services technologies as well as Cloud & SaaS administration and solutions.

This remote role will be based in Minnesota and is expected to be able to support our global environments on their own within their defined areas of expertise. This role demands a knowledgeable, dedicated, high performing team player who is a fast learner with a driven mindset yet maintains a cautious approach for business impact to change.

The Services Systems Administrator will work closely with IT team members, business users, and other technology stakeholders to maintain, develop, and support our on-premise and cloud IT services at Protolabs.

You will:

• Design, configure and administer on-premise & cloud based Microsoft server and services environment as well as cloud SaaS applications.
• Assist with O365 implementation, expansion of use and ongoing administration including Teams, Exchange (on-premise and online) and SharePoint Online
• Exchange administration (deep understanding of email mail flow and tooling (SPAM filter, message tracking, migration experience a plus, etc.)
• Responsible for systems uptime - Maintain and monitor all critical applications to ensure systems availability and provide baselines.
• Plan and perform OS, application upgrades and patch management for enterprise Windows servers
• Support 3rd party Windows based applications
• Monitor ticketing system and complete tasks in a timely manner
• Participate or lead in the planning, design, and execution of complicated technical projects and roadmap
• Stays current with technological developments in systems administration technology and recommends ways for Protolabs to take advantage of new technology
• Perform additional tasks as assigned.
• Responsible for shared 24x7 coverage of the infrastructure and applications. Requires occasional after-hours work and regular after-hours on-call rotation.

You have:

• 5+ years of experience in Microsoft systems administrator or similar role
  • Experience includes:
    • in-depth knowledge experience DNS, DHCP, GPO’s, Active Directory
    • advanced PowerShell scripting and automation
    • Multiple forests / domain experience
    • intermediate to advanced RDS & Remote App experience
    • on-premise advanced MS Exchange & Exchange Online experience
    • O365, Teams, Azure, AWS experience & governance
    • Advanced MS licensing knowledge (O365, CSP & EA agreements)
  • 2+ year of VMWare / storage administration
  • 2+ years of Okta SSO & MFA administration experience
  • SolarWinds Orion or related monitoring and alerting solutions.
  • Experience managing SaaS and Cloud.
  • Experience creating documentation, roadmaps and determining technology solutions & proposals
  • ITSM ticketing system experience - Ability to watch work queue and close tickets
  • Excellent customer service and communication skills
  • Has a sense of urgency/timeliness
  • Continuous improvement mindset
  • Cloud first mentality - Explore, understand, and plan for what technologies or services should remain on-premises or moved to the cloud
  • Ability to manage multiple priorities in a dynamic environment
  • Comfortable working cross-functionally in a team setting / willingness to jump into the unknown
  • Open to change, willing to be flexible in support structure
  • Self-motivated individual who can complete tasks independently

Bonus points:

• 3+ years of Modern SharePoint Online administration or support
• Networking experience or intermediate theory
• Interest and passion in automation
• MS Power Apps & Power Automate experience

Interested but do not meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Here at Protolabs, we are dedicated to building a diverse, inclusive, and authentic workplace. So if you’re excited about this role but feel your past experience does not align perfectly with every qualification listed, we encourage you to apply anyways. You may just be the right candidate for this role!

What you will get:

• Work from home
• Competitive Salary
• Annual bonus opportunity
• Benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including competitive employer contributions)
• Dental and Vision
• Company-provided Basic Life Insurance, Short-Term, and Long-Term Disability
• Paid Caregiver Leave (which includes maternity, paternity, and time to care for a family member)
• and Supplemental Life Insurance
• PTO
• Holiday Pay
• Paid Volunteer Time Off
• Tuition Assistance Program
• 401k with company match and immediate vest
• Employee Stock Purchase Program
• Matching grants through Protolabs foundation
• And More!

At Protolabs, Diversity, Equity, and Inclusion Matters

We are committed to establishing a culture where we celebrate diversity, equity, and inclusivity as a way of life. As we continue to grow, we will purposefully cultivate a safe environment. We will strive to build diverse teams throughout the organization by empowering growth for generations to come. The uniqueness of our employees is who we are as a company. Our pledge is to establish a global culture that invites, recognizes, and embraces all contributions to make a us stronger

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)