JOB SUMMARY

Responsible for all aspects of Management for Residential Support Specialist staff within the Haven House Program. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, and other funding sources as appropriate.

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

Under the direction of the Program Director, the Shift Supervisor will work as part of an interdisciplinary team. The Shift Supervisor will supervise the overall running of the site as directed by the Program Director.

• Provides crisis intervention as appropriate.
• Provide consistent supervision and support for all Residential Support Specialist staff.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Act as a liaison with agencies responsible for referring eligible clients.
• Prevents loss of income to CHI as a result of vacancy loss, and lost shelter payments, property, etc.
• Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
• Maintains appropriateness and acts as a model at all times.
• Provides on-site training and feedback on a regular basis and when necessary to staff and management.
• Completes and maintains appropriate documentation, guidance in appropriate documentation to staff.
• Assists the management team in communication as well as being an on-call supervisor.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: $24.04 an hour

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

• Must be fully vaccinated against COVID-19

• Education: Bachelor's from an accredited university or related field of study preferred, HS Diploma or GED Required
• Experience: 2+ years’ experience providing management services.
• Certificates or Licenses: Valid driver’s license
• Insurance: Valid automobile insurance
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and on the Internet.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills.