Job description

Shipton's Big R is a Farm/Ranch retail company that has been in business 73 years and counting!

We are seeking a part-time weekend position in our shop at the parts counter.

1. Provide excellent customer service on a daily basis by greeting all walk-in customers and assisting them with equipment service needs and/or answering questions regarding new products.
2. Answering all incoming phone calls and assisting phone customers with their needs.
3. Cashier Duties – Perform sales transactions into Point of Sales System by entering sales of parts by SKU number, or work order sales. Process sale to completion including verification of check information for approval, acceptance of cash, processing credit cards, and printing final receipt and invoice.
4. Customer Credit – Once trained, responsible for processing a zero interest program sale through Synchrony Financial. This requires entry of a customer application and sales information into the Business Center Site to obtain approval for customer financing.
5. Provide reports and information to bookkeepers as needed.
6. Work Orders – Responsible for partnering with Shop Technicians to create customer work orders, maintain open WO files and enter WO information into an excel spreadsheet to record and track all open and closed work orders. Contacts customers in a timely manner when WO is complete managing the process until the customer picks up their equipment.
7. Ordering parts on vendor websites as directed by technicians to complete service on all types of equipment. Responsible for expediting and tracking order to ensure it is shipped and received. Once received, ensure timely delivery to the tech in charge of the particular Work Order job.
8. Receive freight according to a procedure.
9. Merchandising– Ensure parts we regularly carry are ordered and peg hooks/shelves replenished. Ensure merchandise is dusted and faced.
10. Submitting warranty work to the proper vendor.
11. Keep current with product information and knowledge to effectively communicate with the customer about their product.
12. Keeping the area around the cash register neat and clean through daily sweeping andorganization.
13. Assembling and preparing products for sale during slow times of day and during slow seasons (winter).
Minimum Requirements

• Basic Knowledge of small engines.
• Strong organizational skills required to maintain efficient processes.
• Must have customer service skills with the ability to communicate in an effective and friendly manner.
• Must have proficient computer skills for basic Excel Spreadsheets, internet research, and email..
• Ability to multi-task, prioritize and organize.
• Must have the ability to answer and transfer phone calls.
• Prefer some product knowledge or the ability to acquire it.
• Must have the ability to assemble all types of equipment.
• Must have manual dexterity to the degree to use a computer keyboard.
• Must be able to push, pull, bend, stoop, reach, lift up to 30 pounds and sit and stand for an extended period of time.

Benefits for Part-time employee's include Employee Discount following a waiting period.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekends only

Work Location: In person

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