Job description

About TRYP by Wyndham Newark: Sleek and sophisticated, TRYP by Wyndham Newark Downtown places you in the heart of New Jersey's largest city. A transportation dream, our hotel is conveniently located near Newark Liberty International Airport (EWR), Newark Penn Station, and the city’s thriving business district. With a free airport shuttle and an on-site restaurant, our contemporary hotel is the perfect home base for quick stopovers, extended business trips, and getaways to NYC—just a 15-minute train ride away. We’re also within walking distance of attractions like the Prudential Center and New Jersey Performing Arts Center.

Job Responsibilities:

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services
• Answer guest calls and record details of each conversation for future follow-up
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we’re prepared for them
• Report any accidents or injuries to senior management staff immediately

Qualifications:

• High school diploma/GED required
• 2+ years’ front desk experience in the hospitality industry preferred
• 1+ years’ customer service experience required
• Excellent written and verbal communication skills
• Familiarity with Opera software is a plus

Benefits offered:

• Health insurance
• Employee discounts
• Paid time off

Communication method(s) used:

• In person

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• Open to applicants who do not have a college diploma

Work Remotely

• No

Pay: $13.00 - $15.00 per hour

Experience:

• Diving: 2 years (Preferred)

Language:

• Spanish or Portuguese (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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