This is a full time position that reports to MARCORSYSCOM at 18 Blackjack Road, Fredericksburg VA 22405. You must report to the location and work onsite Monday through Friday.

What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities

This position will be the primary advocate and liaison between the Government Facility and Cardinal Health. The selected individual will work closely with field sales, customer service, implementation, contracts, operations, inventory, accounts payable and project identification between the customer and Cardinal Health.

• Identifying, quantifying, and qualifying, prime vendor product conversion opportunities.
• Facilitating resolution to customer pain points.
• Demonstrates general knowledge of customer relationship management, sales, and operations functions to maximize customer loyalty.
• Contributes to process improvement projects, SOP/BDP identification and replication throughout customer base, as required.
• Tracks and reports cost savings opportunities.
• Schedules and participates in regular business reviews.
• Liaison between Cardinal Health team and key customer contacts.
• Coordinates data collection and reporting to support initiatives and basic business needs.

• Ensure that customers have a positive experience; commit to meet or exceed contractual compliance.

• Demonstrate deep customer expertise; collaborate with appropriate parties to identify the drivers leading to business success.

• Identify opportunities to improve efficiency while providing flawless transactions, services and products.

• Cultivate strong customer interdependent relationships with key personnel at the facility.

• Work in partnership with internal team members to maximize the customer experience.

Qualifications

• Bachelors degree or equivalent experience preferred
• 2-4 years experience preferred
• Strong communication skills

• A Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes: 2 doses of the Moderna or Pfizer vaccine, or 1 dose of the Johnson & Johnson vaccine. Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements

What is expected of you for success in your role

• Demonstrates general knowledge of customer relationship management, sales, and operations functions.
• Works independently, is self-motivated and demonstrates tenacity to ensure resolution of issues.
• Manages basic and routine customer transactions on a daily basis.
• Supports customer service function for a small number of accounts.
• Assists with process improvement projects as appropriate.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.