BID/JOB ANNOUNCEMENT

Supervising Animal Care Clerk

Department of Animal Care and Control

Number of Positions: 1

Starting Salary: $49,176

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled “Currently employed by the City of Chicago”

2. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’)

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Under general supervision, functions as a working supervisor, participating and overseeing Animal Care Clerk’s engaged in the intake and processing of animals for impoundment, adoption, and redemption at the City’s Animal Care and Control Center, and performs related duties as required

ESSENTIAL DUTIES

• Supervises, assigns, and monitors the work of Animal Care Clerk’s providing customer service and responding to inquiries received over the telephone or from visitors arriving at the facility
• Schedules staff, prepares work assignments, and ensures adequate coverage of the facility’s front desk area
• Monitors work activities to ensure the appropriate treatment and care of animals arriving at the facility
• Implements work procedures to provide customer service and process paperwork and fees for animal adoptions, redemptions, and impoundments
• Screens applicants, verifies information, and approves animal adoption applications to ensure animals are being placed in a proper and safe environment
• Transports and oversees staff transporting animals from the front desk to facility cages or other facilities
• Trains staff on front desk standard operating procedures and the proper handling of animals
• Responds to problems and handles difficult inquiries including the redemption of animals by owners who lack proof of ownership and the adoption of certain breeds of dogs and animals with behavioral considerations
• Oversees cashiering functions, reviews daily cash receipts, and ensures the proper depositing of monies collected
• Monitors the batching of monies collected and reconciliation of daily transactions
• Prepares work reports on unit work activities and revenue generated
• Feeds, cleans, and provides general care to animals
• Receives and processes payments for adoptions, redemptions, dog licenses, and related services

Additional duties may be required for this position

Location: 2741 S. Western

Days: Varies (Weekends and Holidays)

Hours: 11:30am – 7:30pm

THIS POSITION IS IN THE CAREER SERVICE

• Two (2) years of clerical or customer service experience, plus one (1) year of experience working with animals in an animal hospital, shelter, or related animal facility; or an equivalent combination of education, training, and experience

NOTE: PHYSICAL REQUIREMENTS

• Substantial lifting (up to 50 pounds) is required
• Ability to stand and walk for extended or continuous periods of time
• Ability to quickly bend, stretch, twist, or reach out with one’s body, arms, and/or legs
• Ability to move one’s hands and arms to grasp or manipulate objects

The candidate selected for hire must pass a background check, a drug and a physical test.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to candidates possessing the following:

• Highest level of education completed
• Level of proficiency in Microsoft Office Suite
• Previous supervisory experience in customer service

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago Department of Human Resources

Lori Lightfoot, Mayor Christopher Owen, Commissioner

Applications for this position will be accepted until 11:59pm CDT on 04/07/2023