Supervisor, Patient Access – Patient Access

Day Shift, Full Time

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org.

Essential Functions:

• Maintain knowledge of policies and procedures for Saint Anthony Hospital.
• Develop staffing calendars and assure staffing needs are met. Implement alternative staffing patterns as needs arise, taking into consideration department budgetary constraints and performance requirements and restrictions.
• Interview and make hiring decisions to maintain adequate staffing in the department.
• Review and process timecards in an accurate and timely manner. Maintain accurate employee attendance files.
• Encourage and commend staff for excellent performance.
• Provide timely performance improvement feedback and coaching. Discipline staff when warranted by inappropriate employee behavior or inadequate work performance.
• Conduct timely training assessments, reclassification exams, and performance reviews. Solicit feedback from other staff and managers as appropriate.
• Respond to employee questions/concerns on an individual basis as needed.
• Conduct team meetings to apprise staff of changes and to address broader-based program area issues and initiatives.
• Participate in on-call rotation for off-hours staffing issues, escalations, and staff questions.
• Develop, recommend, and implement policies and procedures for the department.
• Monitor adherence to policies and established procedures. Propose methods which assure effective execution of program responsibilities.
• Update policy and procedure manuals as required. Apprise staff of changes.
• Perform functions supervised

General Job requirements:

• Excellent interpersonal, writing, communication, and computer skills.
• High School Diploma/GED or equivalent
• Three to Five years of experience
• Bilingual (Spanish) preferred

Saint Anthony Hospital Highlights:

• Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
• Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
• Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
• Saint Anthony Hospital employs and teaches some of the city’s brightest, most innovative resident physicians and medical students.