Description

Job Description:

Job Description:

Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you!

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!

As part of the Leidos team, you will provide support at a customer site in Agana Heights, Guam under minimal supervision, support for hardware and applications front-line support to AHLTA/CHCS end users. This position will allow you to interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. You will be asked to simulate or recreate user problems to resolve operating difficulties. This role is responsible for maintaining acceptable levels of customer satisfaction according to defined policies and work with engineers to resolve Tier 2 and Tier 3 support issues and participate in new application rollouts, testing and special projects as needed. This great job opportunity makes a difference for so many important customers with critical missions and is a great opportunity to join Team Leidos for long term career growth!

WHAT YOU WILL BE DOING:

• Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email

• Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals

• Provide AHLTA/CHCS user assistance (trouble tickets, etc.)

• Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).

• Participate in team projects that enhance the quality or efficiency of service support

• Assist in special AHLTA/CHCS product-related issues as needed

• Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users

• Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis

• Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures

• Other duties as assigned supporting CHCS/AHLTA

WHAT YOU WILL NEED TO SUCCEED:

• High school diploma or equivalent and less than 1 year of prior relevant experience..

• Must be able to obtain ADP II clearance

• Must have CompTIA Security+ certification.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.