Job description

Title: Customer Service
Location: Austin, TX
Duration: 2+ months

Onsite

The main function of an account manager is to manage the operational service and support needs for client's member banks and associations in a help desk environment.

Education/Experience

• High School Diploma or GED required
• 0-3 years of financial services related experience required; credit/debit card experience preferred

Major Job Duties and Responsibilities

• Providing information and direction for customers regarding client's Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
• Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
• Act as escalation point for clients/customers
• Approve the referral of unresolved customer grievances to designated departments for further investigation
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
• Solicit the sale of new or additional services or products
• Report on help desk activities to executive-level management

Skills

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
• Strong ability to work independently and manage one's time (Required)
• Strong ability to accurately document and record customer/client information (Required)
• Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
• Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Job Type: Contract

Salary: $10.08 - $21.46 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Austin, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Required)
• Windows: 1 year (Required)
• Microsoft Outlook Calendar: 1 year (Required)
• Technical support: 1 year (Required)

Work Location: One location

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