Located conveniently at the 89 & 93 junction in Bow, NH Pitco manufactures some of the best commercial restaurant equipment available in the market. Pitco began in 1918 and continues to grow and expand. Part of the Middleby Corporation, Pitco Brands are engineered and manufactured under one roof bringing top of the line fryers, pasta cookers and rethermalizers to customers around the globe. From your favorite local haunt to the largest global chain restaurant, our products are beloved for their innovation, ease of use and reliability.

Summary Provide technical support to agents and end users by researching and answering questions and troubleshooting problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide technical support for service/warranty agents and end users.
• Provide answers to clients by identifying problems, researching answers, and guiding client through corrective steps.
• Improve client references by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues and recommending instructional language.
• Process part orders by phone, fax, returns, or backorders.
• Troubleshooting

Education and/or Experience

High school diploma or equivalent and formal technician repair training is a plus.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wire diagrams, blueprints, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some work on site at restaurants, service agents, or in our training room may be required.

• A Drug test is a requirement of employment.