Technology Support Technician
Full Time
Downingtown, PA 19335
Posted
Job description
- Communicate openly to build relationships and trust
- Partner with team members to see the TEAM succeed
- Demonstrate a growth mindset and seek ongoing opportunities for growth
- Embrace and support a safe and inclusive environment
- Eagerly and enthusiastically support student learning
- Strive to be kind and reflective
- Focus on the solution and put people first
- Lead by example!
- Data & Applications
- Network & Security
- Systems & Support
- Media & Educational Technology
- Associate’s Degree in Information Technology or related field of study or equivalent knowledge
- Current CompTIA A+ certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored.
- Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary
- Valid PA Driver’s License
- Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
- Employee must adhere to all local, state, federal, and school code requirements for employment
- Associate’s Degree in Information Technology or related field of study or equivalent knowledge
- Certifications required*:
- Current CompTIA A+ certification
- Vendor relevant certification(s) to be obtained within 1 month after employment
- At least one or more of an approved industry professional certification:
- Examples: CompTIA Network+, Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate.
- All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored.
- Valid PA Driver’s License
- Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
- Employee must adhere to all local, state, federal, and school code requirements for employment
- Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development
- Effectively uses Service Desk to meet customer service support needs
- Troubleshoot hardware, software and network problems throughout the district
- Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment
- Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling
- Installs software as per district procedures and vendor licensing agreements
- Previews and evaluates hardware and software
- Effectively uses new and existing equipment and software
- Maintains ability to read blueprints and schematic diagrams
- Maintains documentation as assigned by the supervisor
- Remains current and maintains certifications necessary for the completion of job-related needs
- Perform other duties as assigned by the Director of Technology
- Medical, including Telemedicine
- Prescription
- Dental
- Vision
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- Workers’ Compensation
- Paid Sick, Vacation, and Personal Days
- Employee Assistance and Advocacy Program
- Tuition Reimbursement
- State Pension System (PSERS)
- Wellness incentives, including fitness club reimbursement
- ...and much more!
JobID: 4783
Position Type:
Technology/IT Technician
Technology/IT Technician
Date Posted:
2/28/2023
2/28/2023
Location:
Administrative Office
Administrative Office
Date Available:
ASAP
ASAP
Closing Date:
Until filled
Until filled
Position: Technology Support Technician - Levels I and II (Job ID 4783)
Location: District
Pay Rate: Level I: Starting at $25.23 per hour
Level II: Starting at $27.92 per hour
Schedule: 7.5 hours per day based upon district-approved calendar; Full-time, 12-month position; 260 days per year
Benefits Eligible: Yes
Effective Date: ASAP
Are you passionate about helping ALL students learn in a collaborative environment? If so, we may have the career for you! Downingtown Area School District is excited to announce an opening for three (3) IT Technicians.
At DASD, we are committed to sharing values of diversity and inclusion in order to achieve and sustain excellence in education. As a diverse district, we continually seek ways to strengthen our educational environment. We believe that we can best promote excellence by recruiting and retaining a diverse group of staff who bring various backgrounds and perspectives. Our ability to create and maintain a climate of respect is critical to attaining the best teaching and learning environment.
At the Downingtown Area School District we value our employees. We seek to hire new staff who:
If you want to be part of our “Downingtown Proud” team - please apply! Help us with our mission to educate all students to meet the rigorous challenges of a global society.
Job Summary :
The Technology Support Technician is a member of DASD’s Technology Division. This division is split into four separate teams:
As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment.
The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success.Candidates’ technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary.
Qualifications :
To successfully perform this position, a person must be able to perform each primary duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skills and/or ability necessary.
Level I:
Duties & Responsibilities :
Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations.
Summary of Benefits :
EOE
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