Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a team that is fun, high-energy, and passionate
• You will utilize your skills and experience at an amazing venue!

• Leads the daily operations of the ticket office.
• Acts as the Manager on Duty when needed.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Must be smiling, high fiving and encouraging our team to give World Class guest service.
• Engage with our guests and create memories worth repeating.
• Be a cheerleader and support for staff during all events.
• Staff Training to include:
  • Etix system general knowledge
  • Train employees to properly check I.D.s
  • Will Call Standards
  • Cash Handling Procedures
  • Pre and Post event duties. Set up to clean up!
• Assist with counting banks and parking post events.
• Attend and participate in meetings that you are scheduled for.
• Assist other departments as needed.
• Ensures the team is fully aware of all events happening in the Wings Event Center.
• Processing all types of ticket orders placed for the Event Center including over the phone, in person, mail, and group orders.
• Maintaining exceptional levels of customer service and relations.
• Providing detailed information to patrons concerning hockey games, special events, and general facility facts.
• Answering customer inquiries and mailing appropriate information as requested
• Becoming an expert at the Etix ticket platform and all Wings Event Center policies and procedures.
• Becoming familiar with necessary reports: Injury Reports, Customer Complaints, Incident Reports, etc.
• Performs other duties as assigned, requested or deemed necessary by management

What You Need for this Position

• Excellent skills in customer relations, communications and problem solving
• Strong leadership skills that would be able to lead a diverse team
• eTix experience preferred but not required
• Able to stand for long periods of time, up to 8 hours or more
• Able to handle responsibilities that require repetitive motion tasks
• Cash handling experience
• Sales and customer service experience preferred
• Ability to work flexible hours and weekends
• Able to stoop and bend
• Occasionally able to lift up to 40 pounds
• Able to comply with safety standards

• 
  Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Radisson Hotel Group branded properties worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision (Full-Time option)