Job description
Location
United States - Illinois - Chicago
Travel required
Negligible travel
Job category
Digital & technology
Relocation available
No
Job type
Professionals
Job code
148149BR
Experience level
Intermediate
Job summary
We are looking for a technical support engineer with a focus on unified communications and turret systems with windows desktop experience for T&S I&E trader voice and compliance (TV&C) team.
Responsibilities
Responsible for providing user support for all trader voice technologies, including unified-communication applications (running on Windows 10-11) and voice recorded medias. These recorded medias include, but not limited to, dealer boards, mobile phones, and computer-based telephony platforms and associated retention policies. The platforms include, but not limited to, Cloud 9, SIP Private-Wires, Twilio, SBCs, Vodafone NMR, Telemessage, Cognia, VoxSmart and Mobile phone & Mobile Application Recording, including Microsoft Teams Voice Recording, ASC, and Veritas Alta NetBackup Solutions.
At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsible for providing user support for all trader voice technologies, including unified-communication applications (running on Windows 10-11) and voice recorded medias. These recorded medias include, but not limited to, dealer boards, mobile phones, and computer-based telephony platforms and associated retention policies. The platforms include, but not limited to, Cloud 9, SIP Private-Wires, Twilio, SBCs, Vodafone NMR, Telemessage, Cognia, VoxSmart and Mobile phone & Mobile Application Recording, including Microsoft Teams Voice Recording, ASC, and Veritas Alta NetBackup Solutions.
- Deliver and maintain high quality “business as usual” support and operations for client-side technologies, voice recording platforms within bp’s existing network infrastructure.
- Adhere to T&S Control Standards with particular focus on Business Recording and Communication policies.
- Maintain an atmosphere focused on alignment to recording standards, ITIL / Support processes and continuous improvement.
- Follow ITIL processes for incident, problem, change, configuration, and release management and ensure that Major/Minor incidents are resolved within set SLA’s.
- Effective and clear communicator, ability to lead and work well with the team, high self-motivation, and strong delivery focus.
- Ensure industry standard methodologies are adhered to by group, team, and suppliers. Detailed duties may include
- Assists in the development and deployment of solutions
- Identify network system issues, fix, and provide solutions
- Provide preventative measures to ensure uptime and optimal performance of the environment
- Perform complex problem isolation within the Telecommunications Infrastructure and Networks
- Creates and contributes on user documentation
- On-call rotation/After Hours support is required
- Travel is possible, but occasional
- Experienced, operational technician (5+ years) with the confidence and communication skills to collaborate with traders for the resolution of a variety of issues.
- The ideal candidate will have detailed knowledge of trader voice systems architecture, applications, and operations including client devices, applications, backend infrastructure, networking, recording / monitoring, archiving services and solutions.
- Voice Recording technical support experience essential
- Experience in a trading floor environment providing engineering support strongly preferred, particularly Oil & Gas (commodity trading)
- Experience in supporting Cloud 9 preferred, will consider IPC and BT experience
- The candidate will possess the ability to work both independently and multi-functionally within a fast-paced, distributed, trading environment.
- Bachelor's Degree preferred, or equivalent combination of education, training and experience.
At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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