• Responsible for Managing Customer Service Department through key communications with customers including daily communications, weekly tracking of key performance indicators, daily tracking of customer issues and communications to commercial and department managers responsible for assisting team members in solving customer issues.
• Overseeing day-to-day customer service operations.
• Responsible for proactively making changes in scheduling to avoid out of compliance events.
• Working closely with operations to ensure timely communication to customers.
• Overseeing and checking daily completion of work orders.
• Utilization of KM proprietary software system for terminal inventory control.
• Product inventory control and reconciliation (investigate and resolve inventory variances outside of contractual tolerance).
• Utilization of customer specific software for terminal inventory control.
• Tracking and reporting of Key Performance Indicators for all customers and the terminal.
• Maintain an effective workforce through performance management, hiring, salary administration, training, employee development, coaching and utilization of contract services.
• Develop, manage, execute and maintain formal procedures for all customer service functions. Conduct associated training and cross-training to affect effective customer service.
• Active participation in the investigation of customer non-conformances and the continuous service improvement process.
• Provide accurate and timely information to support the customer billing process.
• Provide accurate and timely information to support the financial forecasting process.
• Provide assistance to and coordinate activities with other departments as necessary to advance and support company objectives.
• Coordinate shift schedules, working hours and on-call schedules in order to accommodate business demands.
• Lead and promote Kinder Morgan Terminal's SQE (Safety, Quality, and Environmental) culture within the customer service department.
• Perform all job duties in accordance with Federal, State, and Local Regulations.
• Follow all Kinder Morgan Policies and Procedures.
• Perform all job duties focusing in on Good Manufacturing Practices.
• All other duties as required or assigned.

Position Requirements

Education:

• 
  Bachelors Degree in Business, Accounting, Transportation, IT.
• Experience in lieu of degree may be accepted.

• 5 years experience in the terminal or related industry.
• 3 years experience in a supervisor / management role.
• Experience with transportation logistics, inventory control, business software systems and customer service.

• Ability to attain TWIC (Transportation Worker Identification Credential) as issued by TSA (Transportation Security Administration).
• Valid driver's license.

• Demonstrated leadership capability.
• Strong organizational skills.
• Strong supervisory skills.
• Effective communication skills.
• Application of problem solving.
• Application of effective personnel management.
• Good PC Skills.
• Microsoft software skills.
• Excel use and development.
• Good math skills.
• Business management software skills.

• Must be able to sit, stand, and walk for extended periods of time.
• Must be able to lift and/or move up to 50 pounds.
• Must be able to reach, climb, stoop, kneel, crouch, and crawl.

Must be available via company-provided cell phone and be avilable to respond during working hours and occasionally during non-working hours. Office Environment in a Liquids Terminal Facility.

Supervisory Responsibility:

Supervise, lead and direct a local workforce of Customer Service Representatives, Sr. Customer Service Representatives, Laboratory Manager , Laboratory Technician and Dispatchers.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.