Job Code: 910322

Pay Grade: 8

FLSA: Exempt

Job Family: Risk, Consulting, and Training (RCT) – BU 210211

Leveling Group: Junior Supervisory, Technical, Specialized

MIP Eligibility: No

Travel: 50% - 75%

Division and Department: Risk, Consulting, and Training (RCT)

Reports to: Manager Resiliency Services

Directs Reports: None

This position must build, manage, and maintain relationships to effectively collaborate with internal and external stakeholders. This position requires effective communication with Teammates, leaders, clients, and vendors. This position operates in a strong team-based environment where collaboration is critical for fulfilling the needs of the business and relies heavily on individual execution and delivery.

ESSENTIAL FUNCTIONS:

• Delivers program content for HSS nationally and across modalities (webinar, instructor-led, podcast, video, etc.).
• Supports the use of the Learning Management System (LMS) as an enterprise system of record for Leadership Development program completion and program schedules.
• Initiates communications, scheduling, and logistics.
• Supports program projects to include stakeholder engagement, communications, and measurement of impact.
• Plans, produces, updates, and disseminates communication regarding programs.
• Ensures accurate and efficient documentation of programs.
• Partners with third party vendors to coordinate programs as needed.
• Identifies system or process improvements that increase efficiency and effectiveness.
• Anticipates emerging organizational needs and keeps abreast of best practices.
• Continually assesses and evaluates the relevancy and accuracy of curricula, the impact and effectiveness of programs, and works with the RCT team to implement improvements.
• Leverages appropriate modalities to develop content for programs to include Webinar, eLearning, Instructor-Led, Train-the-Trainer, Hands-on Training, etc.
• Identifies appropriate and scalable modalities for content delivery.
• Develops full content packages for developmental programs to include content, audio-visual aids, handbooks, facilitator guides, participant resources, written or online documentation, and course feedback surveys.
• Partners with subject matter experts and vendors as needed to enhance content and increase impact.
• Partners with the LMD team to curate content and promote learner engagement.
• Revises, updates, and modifies existing curriculum and programs.
• Develops and facilitates other training and learning initiatives, as required.

• Maintains industry knowledge and regularly shares learning with RCT team

• Knowledge and practical experience with projects related to the Hospital Preparedness Program, The Joint Commission, and/or the National Incident Management System (required)
• Is a good steward of HSS resources and manage travel and expenses within company guidelines
• Updates job knowledge by participating in educational opportunities
• Becomes certified in new assessments and/or new training workshops as required.
• Identifies and recommends innovative learning and development strategies to support individual and organizational goals.
• Maintains an in-depth and up-to-date knowledge of the field and learning technologies.
• Demonstrates flexibility and can effectively manage changes in project scope, timelines, and priorities.
• Ability to exercise judgment, make decisions, establish professional contacts, and organize time with minimal supervision.
• Ability to work independently and collaboratively on group projects.
• Other duties at the direction of the manager.
• Performs other job-related duties as required.

This classification is distinguished from other levels within the organization as the role typically performs complex duties.

Bachelor’s degree in a related field AND a minimum of five (5) years of related program development, facilitation experience, or any education and experience to perform the job.

• Obtain and maintain valid Driver’s License and meet company driving standards.
• Completion of Incident Command System (ICS) training (FEMA IS-100/100.HC, IS-200, IS-700.a. and IS-800.b) or their equivalent within six months of hire
• Homeland Security Exercise and Evaluation Program (HSEEP) within one-year of hire

• Federal, State and Local laws, statutes, and regulation relating to the training and development field.
• Policies, practices and procedures of relevant training and development programs.
• Principles and practices of training and development methods and techniques.
• Proficient in leveraging a Learning Management System to curate content and track program completion.
• Advanced proficiency in the use of Microsoft Office Suite, to include Outlook, PowerPoint, Word, Excel, and Teams.

• Basic analytical skills that allow for general data gathering and reporting on findings.
• Considerable ability to identify training needs and plan, organize, and coordinate training programs to meet those needs.
• Excellent presentation and platform skills and up to date knowledge of contemporary training modalities.
• Facilitating group conversations where opposing viewpoints may be presented.
• Prioritizing and managing multiple stakeholders and tasks in a fast-paced and challenging environment.
• Evaluates, identifies development opportunities, and provide effective coaching.
• Clear understanding of adult learning theory, instructional design, and principles of effective communication.
• Collaborating and developing influence and strong work relationships across all levels.
• Problem-solving and attention to detail.
• Explaining complicated problems in nontechnical language.
• Excellent verbal and written communication with a diverse population.

• Executive presence and ability to present to all levels of leadership.
• Interact with diverse personalities and influence without formal authority while exercising tact and flexibility.
• Identify and analyze problems, exercise independent judgment, resourcefully innovate, recommend, and lead effective courses of action.
• Organize, prioritize, coordinate, implement and manage complex or multiple projects and tasks in a rapidly changing, fast paced environment in conjunction with day-to-day activities.
• Create and deliver training in both small group settings and to large group audiences. Strong attention to detail and accuracy.
• Conduct training research. Establish and maintain professional remote work environment.

This is a full-time position. Work hours will vary depending on client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours. Occasional evening and weekend work may be required as job duties demand. Environment may be fast paced and stressful.

While performing the duties of this job, the employee may spend 95% of their time standing or walking. Other times, they may spend approximately 75% of the time sitting and will walk or sit 25% of the time. They use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; occasionally the employee will stoop, kneel, or crouch. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays*
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Recognition & Reward Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
• Wellness Program
• Pet Insurance
• Identify Theft Protection Plan
• RTD EcoPass available by location