Job description

Job Summary:

• To be an ambassador of Ilitch Sports + Entertainment by providing first class customer service to every single guest.

Key Responsibilities:

• Welcome and warmly greet our guests and assist them with finding their seat as well as with any question or need they may have during their visit.
• Responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy the event without disruption from others.
• Be the first responder to all issues in the seating area, summoning for assistance when necessary.
• Keep seating area safe and organized ensuring all guests are in the proper seat and area is free from messes and hazards.
• Scan tickets as guests enter the venue and ensure that no guest is granted admittance without a valid ticket.
• Guard doors and stairways ensuring guests stay in the proper areas.
• Engage guests at every opportunity, taking the time to recognize regulars by name when appropriate.
• Be available to work at least 50% of all ticketed events.
• Learn the seating, layout, and policies and procedures of each of our venues.
• Be able to critically think and problem solve.

Supplemental Job Functions:

• Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:

• High school diploma and one to two years of customer service-related experience is required.
• Must be comfortable working in large crowds.
• Must have a pleasant, calm, and outgoing personality.
• Ability to speak clearly and concisely under pressure.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Working Conditions:

• Irregular and extended hours including nights, weekends, and holidays.
• Ability to climb stairs and stand for long periods of time.
• Ability to occasionally lift and/or move up to 25 pounds, including pushing a wheelchair.
• Will be a few mandatory event days.
• While performing the duties of this job, you will be exposed to all outside weather conditions.
• The noise level in the work environment is extremely loud.
• Frequent visual/auditory stimulation.
• Will be working in cigarette, marijuana and fog machine smoke.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability
• Weekends only

Work Location: In person

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