Job description

Duties:

• The role may be filled in either our Duluth or Athens ,GA office or the St Joseph, MO office.
• Similar to our other role, this position will be required to be on-site for 2 days per week and the candidate may work remotely the other days if they prefer.
• This will be a 40-hr/week role (typical 8-5 or 9-6 business hours, M-F).
• Serves as a veterinary Technical resource for product support, compassionate customer service, and veterinary guidance in disease management and control by providing communication (telephone, email etc...) to veterinarians, veterinary support staff, Client employees, or animal owners about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with Client products.
• Responsible for determination of appropriate product and customer support in accordance with Client SOPs and Guidelines.
• Must maintain a working knowledge of regulations, policies and procedures to assure compliance with US regulations (FDA, USDA and EPA) for the capture, maintenance and reporting of adverse events and product quality complaints.
• Provides communication (telephone, email etc...)to veterinarians, veterinary support staff, Client employees, animal owners and producers about product inquiries, quality complaints, and suspected adverse events that may arise by usage of or experience with Client products.
• Supports complaint investigations by asking appropriate questions.
• All communications will be recorded in the Client Pharmacovigilance (PV)Database in compliance with Client corporate, Veterinary Technical Solutions VeTS), and PV SOPs and relevant cGMPs.
• Provides customers information as requested in the following areas: Proper product use, extra-label use, technical information, literature requests, adverse events, perceived lack of efficacy and/or product or packaging defects.
• Stays current with Client SOPs and Policies, current regulations and product technical knowledge.
• Responsible for determination of appropriate product and customer support in accordance with Client SOPs and Guidelines.
• Entry of case information in the approved database, communication to reporters, and resolution of cases must be complete and within the approved timeliness.
• Stays current with medical and technical knowledge relevant to Client products.
• Works with and supports external and internal sales representatives as needed by providing technical support, answering client inquiries and attending and working at veterinary conferences.
• Creates technical bulletins and PowerPoint presentations in response to sales and marketing needs.
• Develops and gives seminars or presentations, and lectures at veterinary clinics, schools, and associations as needed and/or requested.
• Participates in product launch teams as needed.
• Participates in call analysis and trend reports or issues involving product usage.
• Supports the AD,SAD or Director in projects as assigned.
• Participates in the review and implementation of department SOPs and related documents, and this within an environment of continuous improvement.
• May assume additional responsibilities as assigned by supervisor or LPV.
• Completes other tasks as assigned.

Skills:

• Demonstrates high ethical and professional standards.
• Must have a good understanding of customer service needs within a regulated environment, excellent knowledge of applicable GMPs, pharmacovigilance regulations and complaint handling Compliance requirements.
• Significant compliance requirements for US Equine, Production, and/or Companion Animal products (FDA,USDA & EPA) governed; internal technical product expert.
• Regulatory compliance environment subject to auditing.
• Pharmacovigilance, Veterinary Technical Solutions, Quality Assurance, Sales and Marketing, Global Pharmacovigilance, GBS, Regulatory Affairs, & Operations.
• Must be computer literate(MS Office Suite Programs; statistical analysis programs, and database systems).
• Must demonstrate a working knowledge of technical information.
• An understanding of applicable regulatory requirements is preferred.
• Strong communications and inter-personal skills required to interact with both internal and external 'customers' and stakeholders.
• Demonstrates high ethical and professional standards.
• Must have a good understanding of customer service needs within a regulated environment.
• US Impact regulatory/pharmacovigilance/local compliance and customer service perspective across product portfolio.
• Lead & Learn & Leadership Competencies required.

Functional Competencies

• Knowledge of Pharmaceutical Life Cycle Process - Level 2, Demonstrating
• Knowledge of Regulatory Requirements & Compliance - Level 2, Demonstrating
• Leveraging strategic relationships – Level 1, Developing
• Negotiation skills – Level 2, Demonstrating
• Managing Conflict - Level 2, Demonstrating
• Market knowledge - Level 2, Demonstrating

Core Competences

• Business and Technical Knowledge - Level 2, Demonstrating
• Communication - Level 2, Demonstrating
• Customer Orientation - Level 2, Demonstrating
• Delivering Results - Level 2, Demonstrating
• External Focus - Level 2, Demonstrating
• Fast and Focused Execution - Level 2, Demonstrating
• Innovation and Change – Level 2, Demonstrating
• Lives Lead & Learn - Level 2, Demonstrating
• Planning & Organization - Level 2, Demonstrating
• Quality Orientation/Bus Process Excellence - Level 2, Demonstrating
• Teamwork and Collaboration - Level 2, Demonstrating
• Winning Vision – Level 1, Developing
• Problem Solving - Level 2, Demonstrating
• Leveraging Strategic Relationships - Level 2, Demonstrating
• Continuous Learning – Level 2, Demonstrating
• Analytical Thinking - Level 2, Demonstrating

Foundational Competencies

• Accountability and Ownership
• Integrity and Trust
• Values Diversity and Inclusion

Education:

• Veterinary degree(DVM or VMD)required with three(3)Years veterinary practice experience required including.
• Must be from an accredited veterinary school with a license in at least one state required.
• Experience within a regulated Animal Health environment or veterinary call center preferred.

Job Types: Full-time, Contract

Salary: $50.00 - $60.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Saint Joseph, MO 64506: Reliably commute or planning to relocate before starting work (Required)

Education:

• Doctorate (Required)

Experience:

• Veterinary degree(DVM or VMD): 3 years (Required)

License/Certification:

• Veterinary (Required)

Work Location: One location

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