Job Summary

The Vice President of Patient Access will oversee every aspect of patient access, including Capacity Management, Access (Contact) Center(s), Referral Management and partnerships with stakeholders across the enterprise to create and sustain programs enhancing access to care. This individual will work closely with the Clinical and Administrative Leaders to ensure optimal patient access strategies are developed, implemented, and sustained to support seamless patient service across the care continuum. The Vice President is charged to lead access-focused initiatives that create and support exceptional access and service for patients and referring providers, faculty and employee satisfaction, growth and volume management, technology advancement, and strong financial performance with superior efficiency and productivity. While the primary focus is with the medical group, the individual will partner with, and support, health system leadership on system-wide patient access strategies, to include full engagement with Population Health/CIN, Joint Ventures and other aligned providers and provider organizations as needed.

Essential Functions

• Develop Access (Contact) Centers focused around service lines. Oversees all operations of patient access services including Scheduling, Referral Management, and Preregistration.
• Develop standard work flows for patient communication to deliver best-in-class patient support using data to increase efficiency and effectiveness of Access (Contact) Centers
• Implement Key Performance Indicators (KPIs) around Access (Contact) Center experience.
• Become a nationally certified Access (Contact) Center
• Partners with administrative and clinical leadership to ensure that effective processes are implemented to continually enhance patient experience.
• Collaborates with IT in the design, adoption, and optimization of access-related tools and technology, such as: Epic integration/optimization, omni-channel interaction, AI/speech analytics, knowledge management and workforce management platforms. Leverage technology to improve efficiency, effectiveness, and outcomes of the patient experience in an Access (Contact) Center Monitor system effectiveness, performance and resolve problems regarding applications; set strategy for implementation of system changes and updates.

• Focus on evaluating and executing the building and scaling of Access (Contact) Centers as well as developing a strategy to support a remote Access (Contact) Center workforce.
• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every patient interaction.
• Coordinate analytic, strategic and technical resources to meet patient expectations and ensure satisfaction.

• Identifies and leads initiatives that help standardize operational policies, procedures, and workflows.

• Gain economies of scale by leveraging a larger pool of cross-trained employees decreasing redundant operations, eliminating inefficient processes, and aligning patient outreach more appropriately with the employees skillset.
• Implement standard telephony software and hardware across the combined medical group
• Use effective negotiation skills in managing service contracts and equipment purchasing.
• Demonstrate innovative approach to problem resolution. Work collaboratively with different disciplines across system, specifically, to include Revenue Cycle, towards the best-in-class performance.

• Ensure compliance with regulatory standards.

Knowledge, Skills, and Abilities:

• A strong communicator at the executive level who is approachable, visible, has superior active listening skills, and who creates an environment that promotes open and initiative-taking two-way communication.
• A strategic and transformational leader who can inspire and clearly articulate a vision that resonates with all levels of the organization.
• Committed to growing and developing people and who strives to achieves success through the success of their staff rather than through his or her own work.

Job Requirements

• Master s degree in Business, Healthcare Administration or related field.
• Seven to ten years progressive managerial experience in Medical practice management or other applicable environment required.
• Preferred experience in leading a patient access center.

• Preferred experience in an academic medical and/or a large integrated hospital system.

• Strong interpersonal skills necessary in order develop and maintain collaborative relationships with staff and physicians.
• Management skills necessary to attract and maintain a highly effective and motivated staff.
• Proven ability to work independently to produce accurate work of the highest quality.
• Strong project management skills in managing multiple projects.

• Preferred experience working with Epic.
• Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization and with external stakeholders.
• Proficient computer skills to include Microsoft Office (Word, Excel, and PowerPoint).

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Saint Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization.

RWJBarnabas Health Medical Group is a multispecialty group practice comprised of highly trained and experienced world class primary and specialty care physicians. RWJBarnabas Health Medical Group physicians provide compassionate and innovative cutting-edge care for people at every stage of life at easily accessible facilities conveniently located throughout New Jersey. Backed by the vast continuum of resources of RWJBarnabas Health, the largest not-for-profit integrated health care delivery system in New Jersey and one of the largest in the nation, our dedicated physicians and expertly trained supporting staff continuously strive for clinical excellence.

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• PTO
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts