Warranty Analyst

Description

We are looking for a talented Warranty Analyst to join our team specializing in Quality for our Business Segment or Corporate Organizationin Columbus, Indiana/ your home office.

In this role, you will make an impact in the following ways:

• Manages warranty claims according to the terms and conditions of multiple contracts for multiple international customers. Participates in continuous improvement efforts and standard work development for the department.
• Administers warranty claims according to the terms and conditions of multiple contracts for international customers; maintains global customer warranty profiles; manages material through internal and external suppliers for investigation and/or repair.
• Identifies trends to target and prioritize functional area improvement opportunities.
• Prepares analytical and interpretive reports for management and continuous improvement efforts.
• Assists in the improvement of existing tools, and in tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements.
• Supports the warranty team by working on assignments for testing, data conversion, and system configuration.

Qualifications

To be successful in this role you will need the following:

Skills/Qualifications-

• Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Education, Licenses, Certifications-

• College, university or equivalent required or equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience-

• Intermediate level of relevant work experience, including Call Center Representative experience, required.
• Primary OEM dealer contact – be a direct point on contact for a specific OEM to assist with adjudicated claims questions or concerns and to provide additional support when needed.
• Data analysis with Warranty analytics data model – learn how to use and understand the Warranty data analytics data model to effectively run various warranty reports when needed.
• Support process improvement project – provide input, data, relevant questions or concerns as well as provide possible solutions and/or changes to current processes to improve Warranty claims adjudication.
• Non-supervisory role – will not have any direct reports or supervisor responsibilities.
• Role is remote.

Compensation and Benefits-

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify-

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job QUALITY

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Corporate Office Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 3, 2023, 12:00:00 AM

Unposting Date Ongoing

Organization Corporate

Req ID: 230002SD