Join Laundrylux

Warranty Support Coordinator

What we are looking for:

The Warranty Coordinator provides customer support by phone and email. This includes scheduling service, performing parts research, clerical duties, and data entry within the Technical Call Center environment. This position reports to the Warranty & Field Operations Coordinator

Before we continue to dive into the requirements for the role let’s talk about Why you should join Laundrylux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Laundrylux Benefits:

• We offer a comprehensive health benefits package including medical and dental plans as well as 401(k) and so much more! Ask our recruiting team for more information.

Back to the role:

What you will do:

• Provide technical documentation to clients as directed by the Technical Care team
• Dispatch service for our customers with product failures
• Follow up on all dispatches for customer satisfaction
• Provide customer support by phone, email or other methods addressing related warranty processing issues, providing/interpreting part numbers and processing warranty orders, processing warranty credits & warranty claims
• Data entry duties related to all processes for case creation, warranty parts, warranty equipment orders and RMA orders within the Epicor ERP system
• Provide technical documentation to clients as directed by the technical care team
• Stay current with system information, changes and updates
• Register new equipment into Epicor system
• Perform other duties/projects as assigned

What you should have:

• Data entry and case creation experience within an ERP system
  
• Knowledge of MS office suite, Excel & Word
  
• 3 – 5 years of experience in the areas of technical support and customer service
  
• Technical call center experience a plus
  
• Possess exceptional verbal and written communication skills.
  
• Organized, focused and detailed-oriented individual with the ability to multi-task and manage time well.
  
• Demonstrated ability to prioritize multiple tasks in a manner that supports client needs.
  
• Analytical problem solving skills.
  
• Excellent judgment and decision making ability.
  
• Great attitude and displays personal/professional motivation.
  
• Team player & adaptable

Hours:

8:00am-5:00 pm EST

Salary Range:

$55K-$60K

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.