POSITION OVERVIEW

The Mandel JCC of the Palm Beaches is looking for a Welcome Desk Associate to join our JCC family in Palm Beach Gardens, Florida.

The position is responsible for providing excellent customer service to all members of the community and staff. They are the first person that greets visitors either in person or over the phone and helps provide program, class and event information as well as take registration when needed. The role requires a positive attitude and high standards of service and professionalism at all times. Work schedule is generally 15-20 hours during each work week, plus additional hours as needed. Must have weekend and early evening availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer service is a priority! Make all members and guests at the JCC feel welcome and comfortable;
• Greet and welcome all JCC guests in person and by phone with a smile and positive attitude; answer questions and direct to other colleagues in a positive manner;
• Provide program, class and event information (catalogs, flyers, etc.) and help community members register for these programs when needed;

ADDITIONAL POSITION REQUIREMENTS

• Ability to work efficiently, effectively and independently to complete assignments in a fast-paced environment with multiple competing tasks and demands;
• Ability to work collaboratively with agency staff members to form a positive, supportive team atmosphere, and maintain courteous and professional working relationships with clients, vendors and outside contacts of agency;
• Ensures strict confidentiality of privileged information; Maintains adherence to all company policies and procedures, including agency safety requirements;
• Must work the days and hours to perform all assigned responsibilities and tasks, and be punctual and timely in meeting all performance requirements, including but not limited to, attendance standards and work deadlines;
• Ability and willingness to participate in ongoing professional development activities in order to keep current on new developments in the field and to enhance skills already maintained.
• Perform other duties as assigned.

• A minimum of 1-2 years' experience in customer services/guest services/hospitality;
• Strong proficiency using various computer programs and have knowledge of a variety of computer software applications, such as, but not limited to Microsoft Office, including Excel and PowerPoint);
• Demonstrated ability to have positive and professional interactions with management, co-workers, vendors, and clients in a manner which encourages harmonious working relationships, enhances the image and reputation of the agency and promotes positive client/agency relations;
• A high level of communication and interpersonal skills; able to situations, including sensitive and confidential ones with a demonstrated poise, tact and diplomacy;
• An ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution;
• Successful experience(s) working effectively with a wide range of constituencies in a diverse community;
• A knack for multi-tasking as a result of strong organizational skills and an ability to work well independently as well as with others;
• A flexible schedule! This position calls for working mornings, nights, weekends and holidays as needed.