Why Care New England for your Career?

Care New England Health System is a trusted organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes.

Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Local opportunities throughout greater Rhode Island

Primary Function

Responsible for scheduling outpatient testing appointments, as well as provider office appointments for practices across the Care New England Health System.

Responsible for maintaining scheduling priority through inbound scheduling calls or request for service (RFS) worklist and incoming faxes to make outbound scheduling phone calls.

Communicates with physicians, physician office staff, and patients to obtain accurate patient insurance, medical, testing and appointment information, per the Minimum Data Set (MDS).

Coordinates interpreter services as needed. Coordinates schedule based upon physician privileges, procedure descriptions, scheduling rules, and insurance requirements.

Creates initial patient registration in hospital information system; assigning patient medical record number and encounter financial number to begin the preregistration process.

Efficiently schedules patients per exam type, indication and priority, rearranging schedules across various departments and practices within the Care New England Health System, and satellite locations when needed to accommodate urgent situations.

Interacts with multiple departments and practices across the Care New England system to insure daily schedules meet maximum capacity and appropriateness.

As need arises, scheduler will communicate last minute patient scheduling needs to accommodate same-day appointment requests as well as any overbooking scheduling with various departments and practices across the Care New England Health System.

Fosters a team approach towards achieving the overall goals of the revenue cycle and CNE hospitals.

Specifications

• A high school diploma required.

• Two years’ experience in a medical setting and customer service environment required.

• Certificate or working knowledge of medical terminology and strong oral communication skills are required.

• Minimum typing speed of 40 words per minute (wpm) with a working knowledge of personal computers, ability to prioritize and perform multiple duties simultaneously, ability to handle a high volume of calls and exhibit strong organizational skills are required.

• Must be able to adapt to continual process changes.

• Willing to work additional hours and change work schedule as need arises.

Applications will be reviewed by our recruiting team as received. At/after review, applicants will be contacted to collect additional information, answer questions and to review next steps. Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, The Providence Center, and Care New England Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Care New England believes in treating all employees and applicants of diverse backgrounds with dignity and respect, which is one of CNE’s core values. Diversity refers to all differences between people. This includes, but is not limited to: gender, race, age, sexual orientation, gender identity, gender expression, religious beliefs or spirituality, national origin, ethnicity, physical ability, cognitive ability, medical condition or reproductive and behavioral health.

We further believe in treating such individuals with dignity and respect regardless of their geographic or socioeconomic background, political affiliation, culture, title and practice area, communication and learning style, or any other real or perceived differences.